Collector Jobs

We are hiring a Collector who will collect on delinquent loans to minimize loan losses to credit union, while maintaining favorable Member relations.

Business Hours: Monday – Friday: 9:00AM to 6:00PM & Saturday: 8:30AM – 1:30PM

Based upon business needs, our positions may require working flexible hours, including weekends.

Why Work at CU SoCal?

Besides being a part of a great team that is dedicated to building better lives for our team members and Members, we offer competitive pay, great health benefits and a culture like no other!

CU SoCal is one of the fastest growing credit unions and is more than just a place to work. It’s a place where people come before profit, a place where you can build a career that’s more than a job, and where the work you do has meaning and purpose.

Our Culture and Values

We are a purpose driven organization. Purpose mobilizes people in a way that pursuing profits never will. Our purpose ignites passion within our team members and inspires trust from our Members. This makes a winning combination.

We are more than a place people bank. Our industry is filled with people who can count. At CU SoCal, we are people others can count on.

We work hard, play hard, and laugh along the way. We recognize that every single one of us is a valuable contributor. We have a strong culture of learning and accountability in a collaborative, team environment.

We’re a team of passionate, committed professionals dedicated to the same goal: Build Better Lives Through Exceptional Member Experiences, Every Time.

Minimum Qualifications

• High School Diploma or equivalent.
• 1+ year of experience in collecting bad debts.
• Experience conducting collection efforts on multiple loan products through all delinquency ranges.
• Online data processing and online collection system experience.

Preferred Qualifications

• Experience in a financial/credit union environment.

Skills and Abilities

• Comprehensive understanding of bankruptcy proceedings.
• Establish and maintain effective business relationships with staff in other departments.
• Maintain a positive and professional behavior and image with credit union Members, staff, management, and board.
• Keep all credit union and Member information confidential.
• Excellent oral and written communication, human relations and negotiating skill.
• Demonstrated skills in collection, skip tracing, bankcard, and repossession skills.
• Working knowledge of credit, bankruptcy, repossession, and collection laws and regulations.
• Maintain a working knowledge of policies, procedures, and related credit/collection laws necessary to effectively perform job duties.

Essential Duties and Responsibilities

• Maintains complete and detailed documentation of all collection activities on collection system.
• Complete understanding and active application of our Core4, Mission, Values, and Purpose statements.
• Contacts Members with delinquent loans or accounts to determine circumstances and establish payment arrangements.
• Additional duties and responsibilities as assigned.
• Ensure collection files are maintained neatly and accurately.
• Makes recommendations to management regarding loan extensions, bankruptcy proceedings, repossessions, and charge offs.
• Researches and analyzes all problems or Member concerns related to a collection account.
• Receives telephone calls from Members and others and responds to messages the same day received.

We support Pay Transparency and are a pay-for-performance organization that benchmarks base pay to the 50th percentile of market data.

Pay Scale: Min. $22.05 / Mid. $23.13 / Max.$26.63* an hour

• Actual compensation will be based on geographical location, work experience, education and/or skill level.

CU SoCal is an equal opportunity employer. All decisions are based only on the individual’s qualifications/ability to perform the work. The above statements are intended to describe the essential functions, nature and level or work to be performed as of the document preparation date; they are not intended to be an exhaustive list of all duties and responsibilities. CU SoCal reserves the right to modify this job description at any time, without notice.

We foster an environment and culture where ideas and decisions from all people help us grow, innovate, and fulfill our mission of Building Better Lives.