Collector Jobs

Western Dental Services, Inc., California’s largest dental services provider and one of the nation’s largest dental HMO’s, is looking for a bright, motivated, collector. This position strongly prefers 6 months of prior experience either in Collections, Sales, Telemarketing or Call Center; but not required. Western Dental’s team consists of over 4,400 professionals and nonclinical employees at Western’s corporate headquarters in Orange, California and more than 300 dental clinic locations.

Collectors are responsible for making outbound calls and receiving inbound calls, to and from customers, to collect on their delinquent accounts. Work on delinquent accounts with a sense of urgency, in an effort to collect and reduce past due inventory, and in an effort to prevent accounts from being assigned to an outside collection agency.

Key Responsibilities include

• Professionally handle phone calls to request payment for past due accounts
• Negotiate best possible arrangements which may include settlement, re- contracts and payment plans etc.
• Bilingual English/Spanish required
• High school diploma or GED required
• 6 months of prior experience either in Collections, Sales, Telemarketing or Call Center; preferred, but not required
• Must follow company policies and procedures including being complaint with all applicable collections laws and HIPPA
• Strong verbal and written communication skills including excellent phone etiquette
• Knowledge of collections laws (i.e. FDCPA, TCPA & Rosenthal) & HIPAA compliance strongly preferred
• Overcome customer objections and concerns in a timely and effective manner which may include researching matters independently or with other departments
• Excellent customer service skills