Collections Specialist Jobs

Bizerba is an innovative solution provided in the markets of labels, weighing, inspection and labeling resources. Bizerba is present in more than 120 countries around the globe, employing roughly 4500 personnel worldwide. Being a solution provider, Bizerba focuses on the client’s needs rather than just the specific features of the product. A family-owned business since 1866, we aim to develop productive partnerships with our customers as we grow together. Unique solutions for unique people. An opportunity for one’s values and successes to be mutually shared as we grow together.

Collections Specialist

Bizerba is seeking an entry-level Accounts Receivable/Collections Specialist to support our Bizerba portfolio solutions to customers. A successful AR Specialist will have a customer focused attitude, attention to detail, drive continuous improvement projects, be a self-starter, and be able to build a culture of quality.

*This position is onsite located in our Joppa, MD office*

:

• Enlist the efforts of sales and senior management when necessary to accelerate the collection process
• Perform other assigned tasks and duties necessary to support the Accounts Receivable department
• Excellent written and verbal communication abilities
• Weekly and monthly reporting to direct supervisor
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due
• Accountable for reducing delinquency for assigned accounts
• Commitment to excellent customer service
• Must communicate and follow up effectively with the Sales Department regarding customer accounts in a timely basis
• High volume phone calls to assigned delinquent customers
• Strong attention to detail, goal oriented
• Provide excellent and considerate service to customers and sales
• Responsible for monitoring and maintaining assigned accounts including customer calls, account adjustments, small balance write offs, customer reconciliations and processing credit memos
• Maintaining and updating proper customer information in SAP
• Meet defined department goals and activity metrics
• Ability to prioritize and manage multiple responsibilities
• Send monthly delinquency notices
• Manage customers on the blocked report
• Reviewing/establishing new and existing customer accounts for credit worthiness
• Establish and maintain effective and cooperative working relationships with customers and sales
• Collection calls and/or correspondence in a fast paced, goal-oriented collections department
• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
• Internal and external customer interface

Job Requirements:

• Accounts receivable knowledge/experience a plus
• High school diploma or equivalent
• 3-5 years high volume corporate collections experience
• Experience with SAP a plus
• Knowledge of billing and collections procedures