Collections Coordinator Jobs

Job Responsibilities

Who We Are

The South Carolina Department of Revenue (SCDOR) collects 95% of the state’s General Fund, making the Palmetto State a better place to live, work, and play. We strive to be a trustworthy partner to our customers and an innovative workplace that empowers our employees to reach their highest potential. We offer ample opportunities for growth and development along with flexible work schedules and tuition assistance so that our diverse, productive workforce can best serve all South Carolinians.

Job Purpose

Assist in leading the collection efforts of the district office to increase license and tax compliance

Job Functions

• Manage assigned caseload for resolution and carry out enforcement actions
• Assist in the assignment of cases and perform case reviews for Revenue Officers
• Assist in personnel related actions including time and leave requests, discipline, coaching, and performance reviews
• Evaluate the Financial Institution Data Match Program and SCDOR Levy Program regularly. Seek out, lead, and pursue enforcement actions to promote tax compliance
• Requires occasional non-regular working hours for special events/projects.
• Assist in reviewing processes and propose system enhancements or modifications with Power Users and Subject Matter Experts
• Assist in preparing monthly status reports for coaching
• Partner with other districts and sections to develop training and assist in the training to maintain uniformity across all districts and to ensure streamlined processes
• Assist in the preparation of both individual and district dashboards. Review reports for trends and potential problems; recommend course of action; and assist in forecasting section needs and direction
• Assist in the Quality Assurance review process
• Coordinate, lead, and/or participate in special projects, which can include external training, presenting at conferences, and conducting conferences with CPAs, attorneys, taxpayers, and taxpayer representatives, etc.
• Under the supervisor's leadership, direct and coordinate the overall activities of the collection team

Minimum and Additional Requirements

Requires The Following

• A bachelor's degree and relevant program experience. Academic degrees must be from an accredited institution of higher learning.
• Relevant experience or education may be substituted on a year-for-year basis with an approved equivalence by the Division of State Human Resources (DSHR)

Preferred Qualifications

Preferred qualifications are not required but are considered when setting a starting salary within the hiring range.

• Ability to schedule and prioritize work assignments
• Previous collections experience
• Positive attitude, strong organizational and web-based computer skills, and the ability to communicate effectively
• Provide professional and courteous service

Additional Comments

• Background Check: SCDOR employees are required to comply with all SCDOR tax requirements and are subject to a National Criminal Background Check to include fingerprinting.
• EEO: It is the policy of the SCDOR to provide equal employment opportunities to all employees and applicants without regard to age, race, color, religion, sex, national origin, disability, and pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.