Collection Analyst Jobs

Disney Worldwide Shared Services - Credit & Collections oversees the credit and collections function for The Walt Disney Company. In this capacity, it is the purpose of DWSS - Credit & Collections to maximize profitable sales, optimize cash flow, and minimize bad debt loss by performing all aspects of customer collection and deduction management of the accounts receivable.

Responsibilities:

• Identifies and resolves procedural and operational issues which could adversely affect collection of the accounts receivable
• Assists the Collections Team in preparation of ad- hoc reports to support business intelligence activities
• Provides C&C leadership across business partners by resolving escalated collections issues, working with strategic accounts, and performing regular account and portfolio reviews
• Prepares and presents Anlayst presentations
• Provides clear, concise, and timely communication to internal and external stakeholders
• Keeps abreast of industry, market and business conditions.
• Assists in the development and implementation of new technologies to improve efficiency and effectiveness
• Collaborates with Disney business leaders to mitigate risk to the accounts receivables and future revenue
• Contributes to the completion of monthly and quarterly reports, reserve recommendations, and Consolidated Accounts Receivable Report
• With Manager guidance, negotiates and advises customers and vendors with complex credit and business issues
• Identifies and manages collection trends which delay collection and provides guidance in order to avoid bad debt loss
• Makes recommendations for process improvements focusing on the Customer-to-Cash cycle
• Develops and presents business cases in support of systems changes or initiatives
• Works with team to lead in execution of escalated collection and dispute resolution of technical, account, and procedural challenges
• With Manager guidance, negotiates complex customer settlements and payment plans with the appropriate approval authority
• Works with Disney businesses and customers to support the free flow of profitable goods and services
• Collaborates and solves problems – works with others to resolve significant issues, clarify or interpret complex information
• Works with business partners to implement appropriate strategies for managing the collection of the accounts receivable and resolution of disputes in support of Disney businesses
• Engages with internal and external personnel and leadership
• Prepares ad-hoc reports
• Responsible for managing bankruptcies, insolvencies, and third party collection
• Provides timely, efficient and effective collection and dispute resolution efforts and customer engagement and a deep understanding of Customer-to-Cash processes and business models with a focus on strategic accounts and escalated dispute resolution
• Recommends accounts receivable for bad debt write-off and placement with third party collections agencies
• Meets with customers to discuss their business plans, credit risk, payments, risk mitigation, and process improvements
• Manages the collection and dispute resolution of complex / strategic accounts receivable
• Provide overviews and alerts for high risk delinquent customers

Basic Qualifications

• Strong understanding of strategic account management plus escalated dispute management for most complex issues
• Strong ability to influence business decisions and outcomes with internal and external leadership
• Strong knowledge of process flows and understanding of systems
• Strong interpersonal, influencing and negotiating skills
• Ability to identify root causes of issues preventing the timely collection of the accounts receivable and initiate and/or recommend solutions internally and with customers
• Strong working knowledge in commercial collection
• Strong working knowledge of contracts as it relates to the management of collection
• Strong leadership, influencing & Analyst engagement skills
• Strong working knowledge of contracts as it relates to the management of collections and dispute management
• Strong ability to lead Customer-to-Cash process improvement projects
• Strong verbal and written communication
• Strong Analyst engagement skills
• Strong customer and business partner engagement skills
• Ability to maintain an objective financial perspective and understand the broader implications to the Company and customer
• Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business & industry trends.
• Strong knowledge of forms of security instruments
• Strong understanding of how the team supports Finance, Sales, Operations, Accounting and the customer
• Strong understanding of bankruptcies and other forms of business failures
• Strong understanding of the customer & industry and how collections contributes to the achievement of Disney business objectives
• Strong knowledge of bankruptcy and insolvencies
• Strong working knowledge in commercial collections
• 3+ years Commercial Collection Experience
• Trusted advisor to key C&C stakeholders including C&C management team / individual contributors, business partners and customers.
• Strong understanding of the Customer-to-Cash process of key Disney business models

Required Education:

• Bachelor’s degree required.

Preferred Education:

• Degree in Accounting, Finance or Business Administration preferred