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Company | Caesars Entertainment |
Address | , Danville, Va |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-10-03 |
Posted at | 9 months ago |
ESSENTIAL JOB FUNCTIONS:
- Greets and welcomes all guests in a pleasant and professional manner.
- Provides timely cocktail service in a friendly and courteous manner.
- Keeps assigned areas clean and empty of glasses and bottles.
- Constantly looks for service opportunities.
- Responds to and resolves guest complaints.
- Answers guest questions and is knowledgeable about property events and attractions.
- Performs all side work at assigned station, such as, stocking coffee, glasses, sugar, cream and coffee dispenser.
- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
- Maintains clean and stocked workstation
- Handles money according to procedure
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines
- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos
- Promotes casino events and programs
- Works closely with Total Rewards Center to promote new card sign up programs.
- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- Provides personalized service and uses guest name
- Resolves service problems according to guidelines
- Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
- Work requires schedule flexibility which may include nights, weekends, holidays, and overtime as needed.
QUALIFICATIONS:
- Must be a minimum of 21 years of age or older.
- One-year previous high volume cocktail experience.
- Minimum of one year customer service experience in a previous position, where the
primary job duty is direct customer service, is required.
- Must possess excellent customer service and communication skills.
- Must be able to initiate and engage in conversation in a professional and friendly manner.
- Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation.
- Must be able to work any day of the week and scheduled shift.
- Must be able to get along with co-workers and work as a team.
- Must present a well-groomed appearance.
- Work requires knowledge of tray service and cocktail ingredients.
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
- Requires standing and walking continuously with a tray up to 20lbs throughout the shift.
- Must be able to lift and carry 20lbs.
- Must be able to work in extreme heat during the summer months.
- Must be able to stand for entire shift.
- Must be able to access service area when picking up beverage orders.
- Must be able to converse over the telephone in an environment with loud background noise.
- Must be able to stoop, bend and reach.
- Must have the manual dexterity required to write drink orders prepare drinks and garnishes and beverage orders.
- Must be able to listen and respond to visual and aural cues.
- Must be able to simultaneously handle the demands of many customers.
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