Client Service Manager Jobs

Take the next step in your career and join the BluePearl Specialty + Emergency Pet Hospital family as a Client Service Manager for our emergency and specialty hospital.

• Do you love building successful teams who provide premier customer service and patient care?
• Do you have excellent time management, follow through and organizational skills?
• Are you a passionate leader who is ready to make a difference?

If you answered "yes" to these questions, we want to hear from you.

BluePearl Specialty + Emergency has an immediate need for a confident, caring, and results-driven Client Service Manager to join our team. The Client Services Manager plays a vital role on our team by handling day-to-day client service operations under the supervision and mentorship of the Practice Manager or Area Leader.

As a Client Service Manager:

• You will be an integral member of the management team and the link between the client, the patient and the caregivers, offers feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients.
• You will Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
• You will partner with the Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.

• You will partner with your recruiter for new hire selection or internal transfer to fill open client service positions.
• You will actively participates as a member of the hospital management team by building positive internal relationships and offering useful feedback, encouragement, support and participation in process-improvement efforts.

Experience Preferred:

• Education: Associate degree or equivalent in a related field preferred.

• Experience: 3-5 years of proven success in managing professionals in complex organizations, either within veterinary/human medicine, hospitality, or client services industries.

Why BluePearl?

• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• We value your health and well-being as an associate by providing you with the following:

• Parental leave benefits
• Flexible work schedules
• Medical, dental, vision, and life insurance options.

• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans
• 401k and retirement planning

• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.