Client Relationship Manager Jobs

Slicebright is seeking a Client Relationship Manager to join our growing team.

This individual will be responsible for developing and maintaining client relationships, serving as the go-to person for clients after onboarding, ensuring they get the most our product has to offer.

We are seeking a natural client advocate who will go to great lengths to provide clients with nothing short of a positive experience.

This is a perfect opportunity for someone who loves to build relationships.

Responsibilities

• Serving as the main point of contact between clients and fulfillment team and contractors

• Learning the needs of clients and developing plans to meet them

• Regularly checking in on clients to ensure they're satisfied with the company

• Addressing any concerns or issues a client may have and working withaccount managersor leadership to resolve them

• Presenting the client with a contract and setting any terms as agreed upon by both the company and client

• Researching competitors and learning how to stay ahead of the competition to recruit and keep new customers

• Keeping agendas and project management tools up-to-date

• Collaborating closely with other departments to build strategies that ensure they satisfy clients with the company's product or service

Qualifications

The ideal candidate will have 3+ years in account management, customer service, project management, and/or the marketing field.

This role requires the following qualifications:

• Verbal and written communication skills to call, email, and meet with clients.

• Negotiation skills when discussing contract scope and terms.

• Advanced customer service skillsto remain personable with clients to build relationships and establish yourself as a reliable source for the client to turn to with any questions or concerns.

• Team building and collaboration abilitieswhen working with other departments to develop strategies that benefit clients.

• Strong problem-solving skillsto help clients overcome any obstacles and develop solutions that enhance the clients' efficiency and productivity

Additional Benefits:

• Annual learning and development stipend
• Fun dog-friendly workspace
• Company lunches
• Wellness events
• Flexible Vacation Policy

Compensation begins at $25/hour and is determined by numerous factors such as your qualifications, experience, and work location.