Client Onboarding Specialist Jobs

Who We Are:

Mindful Support Services is a mental health organization focused on business-to-business support for independent therapy and psychiatric private practices. For 12 years, we have been providing administrative and organizational services to simplify the processes of sourcing, marketing, and billing with patients and insurers. Our teams support over 800 mental health providers, and in turn over 11,000 patients per week across 8 locations and virtually via Telehealth.

We are a company dedicated to the complex mission of improving access to high quality mental healthcare in our community. We are driven by our tenets of respect, authenticity, collaboration, and perseverance and instill these qualities into everything we do.

About the Role:

The Onboarding Specialist works in-office at our Mountlake Terrace Headquarters to serve as the primary point of contact and professional support for newly contracted mental health professionals throughout the beginning stages of their partnership with us. The Onboarding Specialist will become an expert on all relevant aspects of the onboarding process, early-stage private practice management fundamentals, technology systems, and relationship building, and will motivate and encourage provider members who are learning to run a successful private practice. The Onboarding Specialist will also be a supportive driver for the growth of the company as completing a successful onboarding experience establishes the course for a successful long-term partnership where the provider member is empowered and confident in their journey into private practice with MTG.

This role will rely heavily on detailed and thorough organizational systems and documentation, in addition to creativity and follow through when solving problems. The Onboarding Specialist II, should be resourceful, analytical, adaptable, and organized with the ability to build rapport with providers (our customer), while also upholding the goals of the business. This is a versatile role, so applicants of many backgrounds may have translatable skills.

Applicants with experience in hospitality or long-term customer service relationships are highly encouraged to apply.

Requirements

• Track touch points including phone calls, emails, forms, or other tools utilized for provider engagement by logging each interaction in the CRM
• Identify ways to improve the provider experience in the onboarding and off-boarding process and collaborate with the Operations Team to implement solutions
• Provide enrollment for early practice management trainings including seminars and other course materials
• Cultivate the community by highlighting community events, consult groups, and group trainings available. Meet event target enrollment goals and metrics.
• Serve as the lead point of contact for providers working through onboarding processes and milestones.
• Motivate and set realistic goals with providers in order to meet contract readiness milestone

What You'll Need to Succeed:

• Ability to work through uncomfortable moments to build authentic relationships
• Minimum 2+ year of team management or leadership experience
• Exceptional interpersonal, customer service, problem-solving and conflict resolution skills
• A Growth Mindset and openness to receive and implement feedback
• Proficiency with various office technologies, including CRM systems, Microsoft Word, Power BI and Excel
• Bachelor’s degree or equivalent combination of education and experience
• Professional verbal and written communication skills

Benefits

Compensation and Benefits:

• 8 paid holidays
• Compensation evaluated with opportunities for advancement
• Professional and career development opportunities
• 75% employer covered Health, Dental & Vision benefits plan
• 401(k) savings plan with employer matching upon eligibility
• 15 PTO days accrued annually

Job Type: Full-time, Fully In-Office

Pay: $60,000-$75,000 per year