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Client Advisor/Key Holder

Company

Prada
Address , Honolulu
Employment type
Salary
Expires 2023-09-10
Posted at 9 months ago
Job Description
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.
The acquisition of Pasticceria Marchesi 1824 has marked the Group’s entry into the food sector, applying the same high-quality criteria. Very proactive also in the art field, the Prada Group strengthens its presence through contemporary art projects in constant evolution.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

JOB PURPOSE

To be the “ambassador” who conveys the Brand’ philosophy and values. As such, to be responsible to maximize the sales performance by fostering the relationship with the customers and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.

RESPONSIBILITIES

  • Welcome and serve the customer providing an excellent in-store experience at all times.
  • Be proactively engaged in cross-selling with all Departments and maximizes sales opportunities in order to achieve individual sales targets and KPIs.
  • Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
  • Ensure to be up-to-date knowing fashion trends and competitors.
  • Prove Brand and product knowledge.
  • Contribute to ensuring a high level of security and is attentive to prevent product thefts.
  • Deal effectively with customer complaints by liaising with the line manager when necessary.
  • Maintain and develop client relationships through an individual approach, leveraging also on CRM and digital tools.

KNOWLEDGE AND SKILLS

Japanese is a must other languages are a plus
Passion for human relations and sales
Problem solving, curiosity and interest in luxury/fashion, art and design
Experience in building a long-lasting relationship with clients
Being able to work in a team as well as alone
Excellent communication and interpersonal skills
Passion and knowledge of the managed product category