Client Advisor - Seattle

POSTING DATE: Aug 2, 2023

JOB FAMILY: Our stores

LOCATION: Bellevue, United States

POSITION OVERVIEW:

Create an exceptional client experience by way of advising clients in making purchases that satisfy their needs, desires and personal style. Create the ultimate client experience that will cultivate client relationships that are maintained, while achieving/exceeding individual and store goals.

RESPONSIBILITIES:

• Achieves and exceed sales goals and key retail KPIs (Average Dollar Transaction - ADT, Units per Transactions - UPT, Data Capture, Repurchase Rate, etc.)
• Partner with all employees in the store to maintain a collaborative work environment
• Drive business and sales goals by proactively reaching out to existing clients and developing new clients
• Additional responsibilities as assigned
• Develops and fosters long-lasting client relationships through engaging conversation and active clientele management
• Develop and maintain product knowledge
• Proactively follow-up with customer charge sends, repairs and holds
• Maintain company merchandise presentation standards
• Engage with clients in accordance with the Moncler Selling and Service standards
• Support in inventory preparation and execution
• Review and analyze personal KPI achievement, actively proposing adjustment to sales approach to drive these KPIs and to exceed client expectations

QUALIFICATIONS:

• Strong attention to detail
• Results-driven and customer focused
• Proficient computer knowledge (MS Word, Excel and Outlook)
• Proven track record of successful sales generation, building and developing client relations
• Strong communication skills (verbal, in person, via email, SMS, etc.)
• Previous experience in luxury retail

EMPLOYMENT TYPE: Full Time

WORKPLACE TYPE: On site