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Company | PRWT Services, Inc. |
Address | , , Ny |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-07-21 |
Posted at | 11 months ago |
As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.
Job Summary: These positions provide exceptional phone and email support to our customers experiencing software or hardware related issues within our industry leading products. Responsibilities include 24hr/7 day monitoring and analysis of production systems, dispatch and coordination of field service technicians, research and documentation of identified or reported issues, and professionally written and/or verbal communication with customers (both internal and external).
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Job Summary: These positions provide exceptional phone and email support to our customers experiencing software or hardware related issues within our industry leading products. Responsibilities include 24hr/7 day monitoring and analysis of production systems, dispatch and coordination of field service technicians, research and documentation of identified or reported issues, and professionally written and/or verbal communication with customers (both internal and external).
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Maintain an exceptional level of service and adhere to contractual customer performance requirement.
- Monitor email and phone communication (both internal and external) in order to promptly and properly acknowledge and address reported issues with hardware, software, networking, and other computer-related technologies.
- Log and track calls and maintain history records and related problem documentation.
- Collaborate with development, deployment, and field support teams to insure proper issue resolution and customer service.
- Determine the cause of the problem.
- Attention to detail both in communications and monitoring requirements for production systems.
- Provide technical support regarding our products to our customers experiencing usage or performance-based issues
- Handle problem recognition, research, isolation, resolution and follow-up for issues that arise, properly document and escalate more complex problems to supervisor or technical staff.
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