Claims Specialist Ii - Work From Home

This position will support TX Auto Claims Operations. Hours are M-F from 8:00am- 4:45pm CST.

Position Summary

Under general supervision, investigates and processes moderate bodily injury claims, auto physical damage and property damage liability claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders.

Essential Job Functions

• Obtains information from involved parties to evaluate facts of loss, including law enforcement reports, witness interviews, and medical records, to determine liability. Reviews coverage and claims process with customers. Sets reserves, assigns material damage features for inspection, sets up initial rental, and may make referrals to SIU as needed.
• Researches and responds timely to customer inquiries and/or concerns throughout the life of a claim to ensure customer satisfaction and retention.
• Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week
• Identify and escalate files with more significant indemnity exposure or attorney representation to supervisor for review/transfer for further investigation.
• Negotiates, settles, and authorizes payment for injury claims with both legal counsel for represented claimants and unrepresented parties.
• Other functions may be assigned

Education

• Insurance Adjuster’s license may be required in applicable states
• High School Diploma or GED required; Bachelor’s Degree preferred

Experience

• Customer service experience required
• 6-12 months of claims adjusting experience preferred

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

We Offer Many Great Benefits, Including

• Medical, dental, vision, life, and pet insurance
• Engaging work environment
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
• Competitive compensation
• 401 (k) retirement savings plan with company match
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Company recognition program
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Education assistance
• Flexibility to work from anywhere in the United States for most positions
• Professional and personal development opportunities
• Promotional opportunities

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.