Claims Representative - Lost Time - Workers Compensation

As a member of our Claims team, utilize your knowledge of Workers Compensation Claims to independently investigate, evaluate and resolve assigned claims of a more complex nature in order to achieve appropriate outcomes. In this position you will administer and resolve highest risk management expectations claims in a timely manner in accordance with legal statues, policy provisions, and company guidelines.

Responsibilities:

• Promptly investigates all assigned claims with minimal supervision, including those of a more complex nature
• Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.
• Maintains a working knowledge of jurisdictional requirements and applicable case law for each state serviced
• Establishes and implements appropriate action plans for case resolution including medical and disability management, litigation management, negotiation and disposition
• Works collaboratively with PMA nurse professionals to develop and execute return to work strategies
• Authorizes treatment based on the practiced protocols established by statute or the PMA Managed Care department
• Selects and manages service vendors to achieve appropriate balance between allocated expense and loss outcome
• Within granted authority, establishes appropriate reserves with documented rationale, maintains and adjusts reserves over the life of the claim to reflect changes in exposure
• Negotiates claims settlements within granted authority
• Ensures timely denial or payment of benefits in accordance with jurisdictional requirements
• Assists PMA clients by suggesting panel provider information in accordance with applicable state statutes.
• Provides a high degree of customer service to clients, including face to face interactions during claims reviews, stewardship meetings and similar account- specific sessions
• Demonstrates technical proficiency through timely, consistent execution of best claim practices
• Determines coverage, compensability, potential for subrogation recovery, and second injury fund (when applicable)
• Alerts Supervisor and Special Investigations Unit to potentially suspect claims
• Communicates effectively, verbally and in writing with internal and external parties on a wide variety of claims and account issues

• Working knowledge of Workers Compensation regulations for California jurisdiction.
• License required or ability to obtain license within 90 days of employment in mandated states
• Proven critical thinking skills that demonstrate analysis/judgment and sound decision making with focus on attention to details
• Ability to travel for business purposes, approximately less than 10%.
• Strong organizational skills with demonstrated ability to work independently and deal effectively with multiple tasks simultaneously
• Strong verbal, written communication skills and customer service skills gained through previous work experience
• Bachelor's degree and/or four or more years of equivalent work experience required in an insurance related industry required
• Associate in Claims (AIC) Designation or similar professional designation desired
• Computer literacy, including working knowledge of MS Office Product Suite, i.e. WORD, Excel, PowerPoint
• Familiarity with medical terminology and/or Workers' Compensation

PMA is providing applicants with the anticipated wage range for this position in compliance with state regulations. The wage range for this role is $60,400 to $73,900. Wage ranges are based on national market data and may cover a wide range of geographies. Incumbents may be paid above, within or below this range based on a variety of factors.