Claims Coordinator Jobs

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.

Why Operations at Vacasa

We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. We're hospitality professionals dedicated to the communities we work with. We're the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.

What we're looking for

Vacasa is seeking a hard working, detail-oriented Claims Coordinator to help us maintain our large and quickly growing portfolio of vacation homes. A skilled Claims Coordinator will review and assess incoming damage claims to determine the appropriate course of action for resolving the financial liability associated with guest damage.

What you'll do

• Manage and track damage tickets.
• Maintain damage claims documentation in Google Drive.
• Complete claims form as needed.
• Coordinate with Operations as needed to collect necessary information such as photos, estimates, and details about the damage and/or home.
• Collect and process payments for damage folios.
• Coordinate with the Collections Specialist as needed to process unpaid damages.
• Communicate with guests via email.
• Identify if the home is opted into the Accommodations Protection Program.
• Other duties, as assigned.

Skills you'll need

• Use appropriate spelling, punctuation, and grammar in all written communication
• Perform other related roles and responsibilities as assigned or required in response to business need
• Provide guidance and support to team members
• High School Diploma or GED equivalent
• Communicate in a positive, professional, empathetic and "customer-centric" manner
• Prioritize work and use a variety of systems and tools
• Demonstrated ability to:
• Organize and file electronic documents in Google Drive
• Embrace and adopt change in a fast paced and constantly changing work environment
• Be open to coaching and feedback
• Work effectively both independently and as a member of the team
• Negotiate fair resolutions

Compensation:

• $18 / hour

What you'll get

• All of the equipment you'll need to be successful
• Employee discounts
• Vacation Time
• Employee Assistance Programs
• 401k Retirement Savings Plan with up to a 6% company match
• Health/Dental/Vision Insurances with 100% employer-paid option
• Great colleagues and culture
• Paid Sick Leave

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.