Claims Assistant (Open To Remote)

You'll support the claims organization through prompt and professional administration services to both our internal and external customers. This is a remote position, reporting to our Claims Clerical Supervisor.
Compensation Minimum:$23.00 Hourly
Compensation Maximum:$23.00 Hourly
Compensation may vary based on the job level and your geographic work location.
Essential functions to support our customers, business partners, and adjusters.

• You'll answer and address incoming calls with the claims support phone line including: routing callers to the appropriate party, answering questions, and performing other administrative tasks to assist the caller. Update information within the claim system.
• Research and compile information for adjusters (policy documents, disclosures, medical bills)
• Verify claim payments to financial institutions. Issue monetary credits, and correct minor payment errors.
• Set up new claims in the system.
• Assist staff with the resolution of complex salvage sales and rental management.
• Guide communication between adjusters, material damage staff, appraisers, vehicle repair shops, and appraisal partners to support claims appraisal workflows.
• Assist adjusters through the management of designated technology to support goals and guidelines:
• Be a technical expert for approved third-party evaluation company.
• Communicate with lienholders; salvage vendors, and other associated parties involved in the disposition of total loss claims.
• Process incoming claims mail, you'll help us sort, prep, scan, and index mail.

You'll bring the following education and experience to our team.

• Attention to detail and the ability to handle multiple tasks
• High School Diploma / GED
• Good communication skills including listening with compassion and understanding.
• Self-motivated with great organizational skills
• Call center experience, a plus
• Bilingual (Spanish), a plus
• Proficient in a PC with knowledge of Microsoft applications

Must be willing to work a Monday-Friday, 9:00 a.m. - 6:00 p.m. CST schedule.
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.