Claims Analyst - Remote

Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eight consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The purpose of the Claims Evaluations Department is to handle escalated and highly visible claims that could not be handled through the normal claims channel. The department handles legal issues as it pertains to claims, and assists in maintaining the company’s reputation with our customers, regulatory agencies and consumer protection agencies. Based on experience, performance, and need, internal growth within the department is available.

Essential Functions

• Represent the Company in Small Claims Cases
• Investigate, analyze and respond to complaints from the following sources: Consumer Protection Agencies, Regulatory Agencies, letters of intent/demand letters from Attorneys, claims addressed to Upper Management, claims forwarded to the Corporate Offices
• Investigate liability complaints against First American and/or independent contractors dispatched by First American

Requirements

• Fundamental understanding of the home warranty industry
• Excellent communication skills
• Bachelors Degree or commensurate work experience
• Ability to keep composure in hostile conversations
• At least 1-2 years of previous customer service experience
• Possess analytical and investigative skills
• Basic mechanical, technical and contract knowledge and understanding
• Proficient in Microsoft Word, Outlook and ability to navigate through Access
• Exceptional customer service skills

Preferred

• Previous leadership experience desired but not required

Salary Range:

$19.65 - 34.19 per hour

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.