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Claim Reviewer - Life
Company | MetLife |
Address | Oriskany, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Insurance,Financial Services |
Expires | 2023-06-11 |
Posted at | 1 year ago |
Locations: United States; Oriskany, NY - Virtual Role with In Person Training .(New hires must Live within a commutable Distance of the Oriskany, NY Location)
- Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
- Expectation of working a combination of the following shifts: 8:00am-4:30pm EST and/or 11:30am-8:00pm EST
- Provide guidance to beneficiaries via telephone on claim processes and resolve customer issues swiftly and thoroughly. Reviews data from various sources, including policyholders; translates it into appropriate media for input into a Windows based computer system (BIOS).
- Maintain call handling and quality standards. Provide high quality, timely customer service to policyholders, beneficiaries, attorneys, families of deceased employees and administration; resolve customer issues swiftly and thoroughly by offering recommendations and solutions.
- Answers complex telephone inquiries related to Group Life Claim insurance benefits.
- Ability to adjust to multiple demands and shifting priorities.
- Strong data entry skills required.
- Excellent oral and written communication skills.
- High School Diploma / GED.
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