Chief Operating Officer Jobs

Who We Are
The Road Home has been a leader in the fight to end homelessness for 100 years (1923–2023). We provide low-barrier emergency shelters, supportive services, and utilize a Housing First approach in a variety of supportive housing programs to help individuals and families step out of homelessness and back into housing. Our team is built with compassionate and fierce advocates who work to make positive social change for people with housing instability in our community. We center our work in equity, provide our services with kindness and respect, value community and meaningful partnerships, and work to create a culture that helps people thrive.
Job Summary
The Chief Operating Officer (COO) is a newly created position at The Road Home. We are searching for a driven, experienced teammate and leader who will help us continue to build the strongest agency aimed at ending homelessness in the state of Utah. Key duties will include overseeing operations of several dynamic teams, including those who operate shelters for hundreds of men, women, and families with children each year, those who operate permanent supportive housing programs and facilities, and teams who support people as they stabilize in housing. The COO will be The Road Home’s second-in-command and responsible for the efficiency and efficacy of all programs, facilities, and strategies of our agency. They will lead a diverse team whose voices are valued and empowered to affect positive change.
The COO will report to and build a strong partnership with the Executive Director (ED). The COO will be a key member of a committed and vibrant leadership group, working to support our team members in achieving The Road Home’s mission by operating high-performing, person-centered services and programs with a collaborative mindset and dedication to continuous improvement.

• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions, so please still apply.

Positions
1
Location
1415 S Main Street Salt Lake City, UT
Head Quarters (HQ)
Reports to
Executive Director
Position Status
Full-Time
Shift
Monday - Friday, 40 hours
Grade, Starting Rate
Grade 21
$145,314.00
FLSA Status
Exempt
EEO Class
Executive
Job Duties And Responsibilities

• Other duties as assigned
• Strategically manage, organize, and coordinate employees with diverse backgrounds working across various departments and locations to optimize coordination and efficacy, team strengthening and growth, and excellent services to people participating in our programs
• Develop actionable business strategies, objectives, and strategic plans that ensure alignment with short- and long-term objectives developed in tandem with the ED
• Oversee The Road Home operations, including three Homeless Resource Centers, temporary shelters, Supportive Housing programs in scattered sites, Supportive Services and case management, and Permanent Supportive Housing (fixed sites) while building an imperatively inclusive culture to ensure team members thrive
• Cultivate relationships with partners and stakeholders in the field of ending homelessness and other human services
• Seek out, assess, and implement ways to improve processes, including new technologies and practices
• Work with the ED to set and drive the organizational vision, mission, agency strategy, staffing, and team goals
• Implement organizational policies and programs to drive the agency’s operating capabilities and goals
• Measure and analyze revenue streams, budgets, and relationships in partnership with the leadership team to optimize business growth and revenue strategy
• Establish and implement quantitative and qualitative metrics, guidelines, and standards by which the agency's efficiency and effectiveness is evaluated; identify opportunities for improvement and pursue strategies

Promoting Best Practice

• Ability to contribute to the agency’s commitment to enhancing awareness and advocacy for marginalized people in our community
• Willingness to lead within best practices and methods such as Housing First, Harm Reduction, Trauma-Informed Care, and low-barrier access to all resources that are imperative to our mission
• Passion for embracing research, data, evaluation, and a learning environment
• Demonstrated awareness and openness to join and build an essentially diverse staff and to serve an essentially diverse population and highlight the voices of people with lived experience

Requirements
Education and Experience

• Working knowledge of data analysis and performance/operation metrics
• Demonstrable competency in strategic planning and business development
• Bachelor’s Degree required, Master’s Degree preferred
• Experience leading (not just managing) staff working in challenging fields
• Proven experience as Chief Operating Officer or relevant role, especially in serving people in poverty or marginalized populations
• Understanding of business functions including Human Resources, Accounting, etc.
• Working knowledge of IT/Business infrastructure and MS Office
• Experience in fundraising a plus

Required Skills And Abilities

• Ability to gain trust and cooperation of others to effectively communicate concepts and ideas and to motivate and follow through
• Excellent presentation and public speaking skills
• Outstanding interpersonal, written, and verbal communication skills that demonstrate professional and effective working relationships
• Must pass a pre-employment background check and drug screen
• An enthusiasm and passion for serving people and the agency’s mission
• Demonstrated leadership ability, confidence, and executive presence
• Proficiency with a variety of office equipment and software, including word processing, spreadsheets, analytical and data management tools, project management software and applications, as well as some graphic and presentation programs
• Strong employment and service history that reflects leadership, managing high-level operations, teams, and community engagement
• Strong skillset in prioritizing, strategizing, meeting deadlines, and following up on assignments and responsibilities with minimum supervision
• Analytical ability to make sound decisions, logical interpretations, and to review and interpret financial statements and budgets
• Commitment to attend evening and weekend meetings and events as required
• Outstanding organizational, leadership, problem-solving, and emotional intelligence skills

The Road Home is an Equal Opportunity Employer
Diversity, Equity, and Inclusion (DEI) is essential to The Road Home’s mission of helping people experiencing homelessness move back into housing. We know that having a more diverse team makes our organization stronger and leads to better experiences and outcomes for the people in our programs.
Benefits
The Road Home is a 501c3 nonprofit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution!
We have a robust, reasonably priced, and inclusive benefits plan for full- and part-time employees (25–40 hours/week)

• Employee Assistance Program
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Tuition Assistance
• One Floating Holiday Per Year
• Free Short Term & Long-Term Disability
• Free Training & Development
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B with TRH contribution and match)