Chief Operating Officer Jobs

Job Title: Chief Operating Officer

Salary Grade/Level/Family/Range: Executive/Exempt

Reports to position: Chief Executive Officer

Summary/Objective

The Chief Operating Officer will oversee all operational functions at all Evoque locations. The COO is responsible for managing all hands-on operational aspects of the company. This role collaborates with the CEO to develop corporate and operational strategies and is charged with facilitating these efforts across all operations. Through a respectful, constructive and energetic style, guided by the objectives of Evoque, the COO provides the leadership, management and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The COO oversees all customer facing positions (customer care, and professional services) as well as quality assurance, design and construction and information technology at Evoque. Central to this role is building positive and lasting relationships between Evoque and its customers.

Essential Functions

• Establish key performance indicators for management of the operations group.
• Other duties may be assigned.
• Represent the Company at various community activities; meet and network regularly with business leaders in the community.
• Spearhead the development, communication and implementation of effective growth strategies and processes.
• Responsible for the measurement and effectiveness of all processes internal and external; provides timely, accurate and complete reports on the operating condition of the Company.
• Provide direction to a service organization that mirrors the adopted mission and core values of the Company.
• Gather and analyze customer tends to assist in developing corporate strategy.
• Work closely with the CEO to develop and accomplish goals and strategic plans established by board members and executives of the Company.
• Establish compensation, training, short and long-term goals for the operations groups.
• Responsible for capital planning and expenditures.
• Responsible for all activities when CEO is absent.
• Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.
• Motivate and lead a high-performance management team; mentor direct reports to cultivate skills and to increase consciousness of the interrelationship between each department in the operations groups.
• Remain knowledgeable of market and industry trends, competitors, and all aspects of Evoque’s market.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Adaptability - Adapts to changes in the work environment; manages competing demands; Changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Change Management - Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures.
• Visionary Leadership - Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas and information in a manner that gets others' attention.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; always available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services; continually works to improve supervisory skills.
• Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

Supervisory Responsibility

Oversees all customer facing positions (customer care, and professional services) as well as quality assurance, design and construction, and information technology.

Work Environment

Corporate Office

Physical Demands

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands/fingers, handle or feel; and reach with hands and arms.
• Occasional lifting of 20 lbs. or less.

Position Type/Expected Hours of Work

Fulltime. This position regularly requires long hours and weekend work.

Travel

TBD

Required Education And Experience

• 15 or more years of experience.
• Bachelor's degree in business or related field.

Work Authorization/Security Clearance (if applicable)

N/A

AAP/EEO Statement

Evoque provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Evoque complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Evoque expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Evoque employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.