Chief Operating Officer- Forsyth Medical Center

Overview

Under the guidance of the Facility President, the Chief Operating Officer is responsible for the overall operations of the facility and all operating divisions. The COO ensures organizational integrity, the provision of high-quality, efficient operations, financial results and the development and implementation of a strategic plan that aligns with the mission and vision of Novant Health.

The COO is responsible for the integration of hospital operations, community medicine, institutes and innovation centers to successfully deploy and implement strategic initiatives in a meaningful and effective way to achieve optimal outcomes for the facility and the organization as a whole. You must balance the authority of the role with direct leadership and oversight of leaders and front-line team members within the facility to the influential oversight of other corporate and indirect reporting relationships.

Qualifications

• Additional Skills/Requirements required: Thorough knowledge of healthcare policies and procedures. Thorough knowledge of principles of fiscal and human resource management. Considerable skill in data analysis, organization, and presentation. Extensive ability to work and manage daily operations using a high involvement, multidisciplinary team concept. Ability and willingness to work in an evolving healthcare delivery system. Extensive oral and written communication skills, negotiation skills. Strong leadership skills such as creativity, cooperation, independent judgement, ability to delegate, adaptability, perseverance, high energy level, and a strong work ethic. The ability work with physicians, staff, and professionals in multiple settings, locations and to promote diversity and inclusion in the workplace.
• Experience: 7+ years progressive executive COO experience in a healthcare setting for a 500+ bed acute care facility or CEO experience over multiple rural acute care facilities.
• Education: Master's degree, required.
• Additional Skills/Requirement preferred: Experience with working in a large healthcare system and managing matrixed functions, preferred.

Responsibilities

• Communicates Effectively - Actively listens and seeks ideas and input from others. Encourages open, timely and transparent two-way communication and exchange of ideas. Successfully onboards and develops an engaging atmosphere with medical staff/physicians, team members, and the community.
• Inspires and Motivates - Provides leadership that values and connects with others, inspires team members to share common goals and achieve positive outcomes, and always keeps the patient at the center. Recognizes the importance of building strong partnerships to collaboratively meet organizational goals.
• Aligns with the NH Culture - Shows compassion, appreciates and values diversity and inclusion, builds strong relationships and instills trust. Collaborates with organizational leaders and manages interdependencies across divisions/disciplines to design and provide patient care and services including development of patient care programs, establishment of standards of practice, standards of patient care, and policies and procedures.
• Engages Community - Engages the community by actively being the face and ambassador of Novant Health and participating in community activities. Identifies opportunities to have interactions with representatives in the community (i.e.; rotary, foundation, local boards, etc.)
• Focuses on Quality, Safety, and Human Experience - Commits to high-quality, safe, and remarkable patient care in every dimension, every time. Strives for excellent outcomes and promotes the expectation of achieving the highest standards and quality measures. Partners with Quality, Regulatory and Compliance, Legal and other corporate departments to ensure the facility achieves both high reliability and compliance with outside agencies.
• Leads with Vision - Creates a facility vision and translates strategy into implementation. Anticipates internal and external threats and opportunities to adapt as needed to create successful outcomes. Creates an environment that encourages innovation and risk-taking to achieve the vision.
• Acts with Courage - Displays the ability to address difficult circumstances and make tough decisions. Speaks up and expresses opinion when something does not feel right or does not align with the critical mission, vision, and values of the organization.
• Demonstrates business acumen - Leverages assets in a strategic way to build financial success in order to achieve the intended mission and vision of the organization. Manages financial and human resources to provide the most appropriate and efficient utilization. Actively seeks revenue opportunities, facilitates opportunities to reduce inefficiency/waste within the organization, develops and achieves performance metrics.