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Channel Development Specialist Jobs
Company | Brivo |
Address | Phoenix, AZ, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-08-09 |
Posted at | 10 months ago |
**This is a remote position**
- Train dealers on new tools and programs
- Recognize and escalate issues to management for resolution
- Regular proactive outbound dealer communications to support dealer success and a high level of customer satisfaction
- Communicate important feedback from customers internally
- Respond to various requests received via email and incoming calls
- Maintain and update sales and customer records in CRM
- Assist new dealers with onboarding process through phone and web-based support
- Ongoing follow up with dealers to ensure successful ramp up
- Review, approve and process administrative requests relating to Brivo products and Dealer accounts
- Experience with sales administration is a plus
- Attention to detail is a must
- IT savvy with ability to learn new systems and tools
- Must be fluent in Spanish and English
- Strong analytical and communication (oral and written) skills necessary
- Strong administration and customer service experience
- Bachelor's degree or least 2 years of relevant working experience in a similar role
- Ability to work across multiple departments to achieve favorable customer outcomes
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