Certified Phlebotomy Technician (Cpt) Laboratory Assistant Ii

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).
JOB ACCOUNTABILITIES:
Laboratory Workflow: Pre-Analytic:

• Completes computerized tasks as appropriate for affiliate to ensure complete patient registration and/or test order entry into the lab information system, as well as generation of collection lists and/or labels.
• Prepares and/or packages specimens for transport to another Sutter or outside reference laboratory and may complete computer steps necessary for processing referred specimens, such as compiling tracking lists.
• Receives specimens for testing; assesses specimens upon receipt according to established criteria to determine acceptability; takes action according to protocol including escalating to licensed or certified personnel for direction
• May load specimens onto automated ""walk-away"" analyzers
• Handles and processes a variety of specimen types to prepare them for analysis; adheres to protocols to maintain specimen integrity at all times. Processing specimens includes such tasks as sorting, centrifuging, aliquoting, decanting, racking, storing, and loading an auto-processor or automated line.
• Performs Certified Phlebotomy Tech (CPT) duties; collects blood specimens for a variety of Laboratory tests using age-appropriate techniques; handles/transports Lab specimens and provides post-phlebotomy care to patients.

Laboratory Workflow: Post-Analytic.

• Verbally communicates released/reported results
• Stores and retrieves specimens
• Routes, distributes and retransmits released/reported results

Quality Assurance:

• Participates in managing the laboratory workflow by performing duties such as monitoring pending work,
• Remains knowledgeable of, and adheres to, Sutter and departmental policies, processes and procedures
• Maintains required records by completing basic documentation of pre-analytic and post-analytic work, as well as quality-related tasks
• Maintains an adequate inventory of supplies in work area and/or on phlebotomy cart
• Maintains an organized and safe workspace; completes required cleaning/decontamination procedures and properly disposes of waste
• Operates and/or uses basic pre-analytic lab equipment (e.g., phone, computer, centrifuge, refrigerator, pipette, incubator, pneumatic tube system, auto-processor); escalates according to protocol when equipment is malfunctioning

escalating priority work, locating specimens, and coordinating specimen recollections.
Customer Support:

• Receives incoming calls for the laboratory and assists the caller as appropriate or transfers these calls to the appropriate laboratory section or person
• Communicates with customer (e.g., ordering provider, physician office staff or nursing personnel) to clarify ambiguous, unclear or duplicate test orders
• Interacts with patients consistent with role of a CPT and according to affiliate-specific practices and aligned with the Sutter Values

EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.
HS Diploma: High School or General Education Diploma (GED) or equivalent education/experience
CERTIFICATION & LICENSURE:
CPTI-Certified Phlebotomy Technician I
DEPARTMENT REQUIRED CERTIFICATION & LICENSURE:
Affiliate: Sutter Coast Hospital, Department: Lab, CPTII-Certified Phlebotomy Technician II
TYPICAL EXPERIENCE:
1-year recent relevant experience.
SKILLS AND KNOWLEDGE:
Knowledge and practice of standard principles, processes, procedures, and equipment related to:
1) ordering Laboratory testing,
2) collecting blood specimens,
3) compassionately and effectively interacting with patients,
4) handling and processing biological specimens routinely submitted to the Laboratory for analysis.
Ability to accurately, precisely, and reliably perform job duties and assigned tasks.
1) Ability to organize and prioritize job duties and assigned tasks for completion within expected timeframes.
2) Ability to compassionately and effectively interact with patients of diverse ages, backgrounds, values, beliefs and behaviors.
Workflow Management Ability to appropriately respond to:
1) fluctuations in volume,
2) unexpected situations or problems such as equipment or IS failure,
3) shift-to-shift hand-offs,
4) STAT test orders,
5) specimen integrity issues,
6) regular review of pending logs, priority assignments, etc.
Adherence to Practices & Procedures:
1) Ability to follow standard practices, processes, and procedures in sequence.
2) Knowledge of applicable local/state/federal regulations, codes, policies, and procedures aimed at ensuring the privacy and safety of patients.
Applied Job Knowledge, Critical Thinking & Problem Solving:
1) Solid critical thinking in applying knowledge and decision-making.
2) Knowledge of and ability to recognize and appropriately escalate complex and unusual deviations, problems, unusual occurrences and unexpected outcomes.
3) Effective verbal and written communication skills.
4) Ability to work in a collaborative setting where the communication of current, factual, and relevant work information is required.
Pay Range: $28.28-$35.35 / hour