Certified Ophthalmic Assistant/Technician (Coa)- Global Diabetes

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that’s served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It’s our passion.

The following job description is designed to indicate the general nature and level of work

performed by employees within this classification. It is not designed to contain or be interpreted

as a comprehensive inventory of all duties and responsibilities required of employees assigned

to this job.

***Seeking Optometry Experience , Eye Clinic Experience- Familiar with Retinal Picture/Camera***

Really seeking the candidate to be a Certified Ophthalmic Assistant/Technician (COA)

Shift M-F Days

This role functions as an integral member of the medical home team in providing direct patient

care. This role assists physicians, mid level providers, nurses, and other medical staff by

performing administrative and clinical duties under the direction of physician. This role reports to

the nurse manager or designee, who is responsible for administrative supervision and

orientation to the area's policies and procedures. This role obtains vital signs, perform preventive

screenings, maintains an inventory of appropriate supplies, ensures safe and efficient patient

flow, tracks high-risk referrals and lab tests, facilitates safe transitions of care, organizes the

practice environment to assure patient safety and quality health outcomes, and contributes to

HEDIS and designated quality measures. The individual displays responsible behaviors,

communicates effectively to others and functions at the highest level based on scope of practice.

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1. Administrative Responsibilities:

a. Review daily appointment schedule with relevant staff and develops a plan for patient

care activities. Obtains external medical and immunization records prior to appointment;

Forwards clinical information to internal or external specialty services in a timely

manner; Process lab letters, phone calls, prescription refill requests, referrals and forms,

and obtain prior authorizations for medications, referrals and tests per insurance

requirements; Track labs and referrals, scans and indexes appropriate documents;

documents all communication with patient per EHR standards. Collaborates with team to

accommodate same day requests, checks, and responds to email and pools daily.

Ensures work area is stocked with current forms for daily work and computer downtime.

Demonstrates proficiency in the use of required computer systems.

2. Clinical Responsibilities:

a. Prepare and assess patients for visit. Ensure exam rooms are neat, clean, and stocked

per infection control standards. Observe, record and report patient responses to medical

care provided during appointment. Assist with office procedures and collection of

specimens. Adhere to infection control and hand hygiene guidelines during all patient

care activities. Recognize and adhere to Joint Commission Safety policies. Report

safety concerns promptly by following the chain of command established in the area.

Performs Environmental of Care and laboratory quality control per policies. Ability to

travel to other locations as assigned, and contribute to team and clinic operations by

cross-covering co-workers during training, meetings, lunch, and/or as needed per scope,

competency and education.

3. Professional Development Responsibilities:

a. Constructively participate in employee engagement activities, patient satisfaction

activities, performance improvement projects, departmental and committee meetings;

shares ideas and best practices for improving operational and clinical workflow.

Complete all required training prior to due date.

4. May administer unit dose medications under the direction of the delegating physician

according to departmental policies and procedures after successful completion of

competencies and signed Physician-MA delegation form.

1. Identifies ways to improve work processes and improve customer satisfaction. Makes

recommendations to supervisor, implements, and monitors results as appropriate in

support of the overall goals of the department and Parkland.

2. Stays abreast of the latest developments, advancements, and trends in the field by

attending seminars/workshops, reading professional journals, actively participating in

professional organizations, and/or maintaining certification or licensure. Integrates

knowledge gained into current work practices.

3. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that

impact the area. Develops effective internal controls designed to promote adherence with

applicable laws, accreditation agency requirements, and federal, state, and private health

plans. Seeks advice and guidance as needed to ensure proper understanding.