Central Station Operator (4Pm - 12Am)

DescriptionThis position is 4PM - 12AM, including weekends*CENTRAL STATION OPERATOR, SYOSSET, NYCompany Overview: For over 145 years, AFA a Pavion Company has developed a unique internal culture built on collaboration, Quality and Excellence. This culture propelled AFA to become a leader in the Fire Alarm and Security Service industry. The secret to AFA's success is happy and knowledgeable long-term employees - AFA knows that and continues to invest in its employees for the future. Put your skills and experience to work and find your home with the AFA family.Position SummaryCentral Station Operator's provide a critical role in the delivery of emergency police, fire, and medical services by answering and resolving customer telephone calls and responding to alarm signals. We are currently recruiting for full-time positions in our UL Listed central station located in Syosset, NY.Position Duties and Responsibilities- Answer burglar and fire alarm signals received via computer- Effectively dispatch emergency alarms- Coordinate activities with police and fire departments during alarms- Place alarms in and out of test mode while technicians are servicing alarms- Notify customers of alarm, trouble and supervisory signals on subscribers' premises- Monitoring of all types of alarm signals including but not limited to surveillance videos- Data entry- Effectively communicate with customers- Multitask and manage priorities- Contact supervisor by telephone to report irregularities and obtain further instructionsBasic Qualifications- Highschool Diploma or GED- Ability to handle multi phone lines and high volume of incoming callsPreferred Qualifications- Experience as a central station operator. - Ability to use judgement and decision making skills to evaluate situations- Ability work under stressful situations- Actively listen and communicate effectively through clear speech and hearingPhysical requirements- Sedentary work: involves extended periods of sitting while engaged with a computer terminal and phoneCovid-19 Vaccination required*Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.* *Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)CTSI is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.