Central Intake Coordinator-Per Diem

Join BHN in ensuring the care and safety of adults on the path to recovery from substance use!

Join our team of competent and compassionate professionals as a Central Intake Coordinator in the Carlson Recovery Center program at Behavioral Health Network!

Your experience, knowledge and great skills will support the Carlson Recovery Center program with the following:

• Paperwork related to service is high quality and timely.
• Demonstrates sound ability to navigate the intake database and complete forms.
• Verifies client insurances accurately.
• Clearly communicates admission expectations to clients.
• Maintains professional boundaries with clients.
• Knowledgeable about Carlson Recovery Center programs, other BHN programs, and those offered in the community.
• Demonstrates cultural competence in dealing with clients with a variety of different cultural backgrounds.
• Demonstrates competency in risk assessment and helps staff to determine when a potential client needs referral to a higher level of care.
• Demonstrates willingness and ability to treat challenging and diverse client populations.
• Demonstrates appropriate and timely communication with referral sources and staff from programs for which intakes are provided.
• Proficient and professional in engaging clients and obtaining answers to intake questions.
• Demonstrates working knowledge of community resources, and how to help clients access them.

Who are we?

The Carlson Recovery Center in Springfield, MA is a 32-bed Acute Treatment Services program that serves those 18 years of age and older who are suffering from drug and alcohol addiction and are at the beginning stages of their recovery. A 24-hour multidisciplinary team provides acute treatment and detoxification services.

Behavioral Health Network is a growing non-profit community behavioral health agency that has been providing services to children, adults, families and communities in Western Massachusetts since 1938. BHN provides comprehensive, outcome-driven behavioral health care. We are dedicated to offering high quality, affordable and culturally appropriate care to people of all ages and income levels in our constituent communities.

Reasons to work with BHN:

• You will expand your experience in various areas of mental & behavioral health
• You will be able to change a person’s life
• Work with an agency who does amazing things for others
• You will not be bored with our fast-paced environment
• You will have the opportunity to grow within the agency

Our employees are our most important asset in improving the lives of the individuals we serve. Our staff not only enjoy outstanding benefits and professional growth opportunities, but also a work environment noted for its community involvement, diversity, and the opportunity to gain highly marketable skills and take on challenges. BHN is committed to helping staff develop and grow, and has strong track record of promoting from within.

What are we looking for in a Central Intake Coordinator?

• Experience verifying insurances preferred
• Call Center or Intake experience preferred.
• Minimum of a high school diploma. Associate’s Degree or Bachelor’s Degree in a related field preferred.
• Must have excellent communication skills.
• Excellent computer skills, including email, and database systems.
• Fully Remote position open to Massachusetts residents only
• EHR experience helpful.
• Must have knowledge of mental illness and substance use disorders and treatment, including severely mentally ill.
• Minimum of 2 years of related experience.

**NOTICE**

In accordance with the BHN’s Mandatory Influenza Vaccine policy - all staff, interns, temps, residents, and contractors are required to be fully vaccinated during flu season (defined as October 1st – through end of flu season as announced by the CDC) no later than day one of employment. Medical or religious exemptions will be offered and must be approved prior to starting work.

Additionally, BHN is a Tobacco Free workplace. All Staff, interns, temps, residents, and contractors agree not to smell of or use Tobacco or ENDS products while on paid work time or within sight of any BHN facility.

How do I apply to be a Central Intake Coordinator?

If you are interested in this opportunity, please visit our website at www.bhnworks.org and click on “Browse All Jobs” to apply!

BHN maintains its commitment to social justice and diversity and strongly encourages diverse candidates to apply.