Catering Safety Compliance Manager

Company Alaska Airlines

The Team

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.

Role Summary

The Catering Regional Compliance Manager is a subject matter expert in safety and compliance for our Catering Business Partners serving Alaska and Horizon. As an individual contributor, this role exercises considerable judgment to make decisions in developing and managing the safety and quality program that drives our safety culture, identifies emerging risks, mitigation plans and ensures training effectiveness & compliance. They will also be responsible for developing long term strategies, processes, and tools that lead to better transparency, partnership, and improved Catering Business Partner safety performance. They will work closely with our Alaska Safety Team, Business Partners and Supply Chain to find innovative solutions to enhance and promote the level of safety and flow of safety information, as well as best safety practices across partners.

Key Duties

Key responsibilities of the role will include:

• Ensure a single standard of safety expectations is maintained between Alaska Airlines, Horizon Air, and Catering Business Partners
• Partner with Legal and Supply Chain to ensure standard safety language is adopted in business partner agreements
• Liaise with and influence key internal stakeholders to support Catering Business Partner Safety Program
• Responsible for developing and executing Business Partner training record compliance program
• Develops a program that evaluates Business Partner training programs for effectiveness and tracks employee record compliance
• Primary safety liaison with Catering Business Partners.
• Create proactive visibility into key operational Catering Business Partner safety performance
• Create robust monitoring tools of business partner safety performance
• Conducts and manages investigations of all catering related safety events, and analyzes data to resolve issues and prevent future occurrences
• Partner with Quality Assurance leadership to perform ongoing observations of Catering Business Partners and implement program to track data outputs
• Partner with Alaska Safety to ensure alignment on standards and integration with existing review board structure at Alaska and Horizon to ensure sharing of safety information
• Support the build-out and maturity of applicable safety systems
• Develops and maintains safety processes and systems within the Catering Group to build a comprehensive Business Partner Safety Program for Alaska & Horizon/
• Establish governance with Catering Business Partners to review data and make recommendations that drive improved safety culture
• Develops Catering Business Partner Safety Dashboard with standardized and equitable metrics
• Accountable for the Catering Audit Program execution and compliance. Manages and mitigates low performing scores or emerging trends.
• Evaluates training programs for material effectiveness and record compliance
• Assess and implement (where feasible) a safety management system (SMS)
• Enhance existing Business Partner safety standards for AAG
• Create strong platform for Audit data export and trend analysis

Job-Specific Experience, Education & Skills

Required

• Willing and able to conduct Kitchen Audits and Ramp Observations, sometimes for extended periods of time.
• Experience in Airline management (preferably 14 CFR Part 121 Operator).
• Domestic travel, up to 25% of the time, with occasional international travel.
• Ability to deliver presentations and speak to numerous work groups and training classes.
• Proven experience with Business Partner Management relationships and performance.
• Experience in Airline Safety, Regulatory Compliance, or Quality Assurance.
• Proficiency with MS Word, Excel, Outlook, PowerPoint, and Adobe.
• Bachelor’s degree or an additional two years of relevant experience in lieu of this degree.
• 4 years of experience in Aviation or related area.
• Minimum age of 18.
• Must be authorized to work in the U.S.
• Outstanding ability to build deep relationships with critical internal and external stakeholders that result in ability to influence outcomes.
• High school diploma or equivalent.

Preferred

• Experience managing large, cross-departmental projects, processes, and procedures.
• Excellent leadership skills including driving for results, identifying opportunities, and managing change. through leadership.
• Certification in audit or compliance.
• Experience mobilizing a cross-functional learning team with diverse backgrounds and varied levels of experience (e.g., setting clear expectations, providing ongoing coaching and feedback, and providing learning and career growth opportunities).
• 2 years of experience and knowledge of 14 CFR PART 5 – Safety Management Systems (SMS) programs and requirements.
• 2 years of experience with implementation of SMS programs in the aviation industry and detailed record keeping experience, to include creating audit checklists or forms.
• Excellent written and verbal communication skills.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Salary Range

$92,700 - $139,100 / year

Salary Details

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Quarterly and annual bonus plans
• Generous holiday and paid time off
• Generous 401k match program
• Comprehensive well-being programs including medical, dental and vision benefits
• Free stand-by travel privileges on Alaska Airlines & Horizon Air

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

Apply by 7:00 PM Pacific Time on 6/7/2023

Employment Type Full-Time

FLSA Status Exempt

Regular/Temporary Regular

Requisition ID 2023-10710

Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.