Category Manager, Dtc Ecommerce – Home Entertainment

Position Summary

Opportunity to be part of a part of a cutting edge and growing team within Home Entertainment (HE) category for our eCommerce Direct-To-Consumer (DTC). Own portfolio of products within HE category which include TV, AV, Monitors & Memory products. Drive business through innovation, planning and execution of strategic initiatives focused on the E2E consumer experience by building a best-in-class digital shopping experience to scale across the landscape of desktop, Mobile-web and Mobile App (Native) users. It is an exciting opportunity to be part of a team growing the business by ~2x over the last few years and expected to grow at the same rate for the next few years. As a measure of growth, the Samsung DTC business currently contributes 5% of all TV sales revenue in the US, up from 2.5% in 2020 and plans to grow to 10% of all TV sales revenue by end of the year.

Role And Responsibilities

Role and Responsibilities:

• Optimize: Obsess over data to make key decisions to help optimize and grow the business. Optimize for conversion throughout the customer journey based on data to delivery frictionless customer engagement and journey. Identify areas of opportunities through data and drive operational efficiencies focused on the customer to drive business impact.
• Innovate: think outside-the-box, leverage data, and build insights to create business cases to build scalable solutions to drive the growth of your business; develop functional capabilities to test, learn, and iterate to accelerate category growth.
• Build: Help build best-in-class digital shopping experience focused on E2E customer journey built around the customer, brand and the product. Be detail oriented in understanding the different customer-product segments and help build curated journey and experience addressing the customer needs. Build and execute GTM strategy working with stakeholders from cross-functional teams including but not limited to - Merchandising, Marketing, Product, Engineering, Operations, Analytics, Finance, Customer Service, etc.
• Manage: The Category Manager/Business unit owner within Home Entertainment category, will own a portfolio of products and its business ($250M+) end-to-end to help deliver the revenue goals by working with cross functional teams on areas such as forecasting, demand generation, channel marketing, best in class customer digital experience/engagement, fulfillment, P&L management, customer service experience, omnichannel execution, marketing – channel/CDM/CRM, etc.

Skills:

• Collaborative, team builder with high organizational EQ who can work cross-functionally and can quickly develop relationships with internal and external stakeholders.
• Passionate business contributor who can see the big picture and be a world-class operator. You can flawlessly execute and have a relentless focus on driving in-year results.
• Digitally savvy and passionate about the intersection of technology and consumer products. You have a relentless focus on optimization and improvement, and always approach business challenges thinking- is there a better way?
• Data-driven, customer-centric, story-teller who is passionate about leveraging insights to make recommendations and drive change. You always think about the customer first and are persistent in the pursuit of improving their engagement and experience.

Skills And Qualifications

Qualifications:

• Ability to facilitate cross-functional teams and navigate matrixed organizations in a global setting.
• Strong analytical, data-driven problem solving and decision-making skills.
• College degree required; MBA a plus.
• Entrepreneurial spirit and excellent communication skills (verbal and written)
• Ability to work under pressure and deadlines on multiple initiatives with competing priorities, cutting through noise and focusing on the business impact.
• 5+ years of experience in Product Marketing/Management, Category Management experience for Technology, Consumer Product and/or Consumer Electronics is required. Recent Graduate from Top 50 MBA program preferred.
• Extensive experience implementing category strategy, preferably in eCommerce.
• Experience with Tableau and Confluence required. Expertise in Excel and/or SQL preferred
• Knowledge and passion for direct-to-consumer eCommerce business practices and operations. Digital UI/UX enhancements experience a plus.

The salary range for this role, for candidates based in California, is expected to be between $134,000.00 and $144,000.00. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role.

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• Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

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Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.