Casino Floor Cocktail Server

$1,000 hiring bonus (restrictions apply), this position is a tipped position which you receive your tips in cash each day, full time employees receive full coverage medical, dental and vision benefits at no additional cost, discounted childcare available, free rides on the CDA bus routes to Spokane, Post Falls and Coeur d'Alene available, free meal each shift, discounted food and gas at all venues, and many more!

SUMMARY:

The Casino Floor Cocktail Server will service the Casino Gaming floor with alcoholic beverages to gaming patrons.

RESPONSIBILITIES:

• Other projects and duties as assigned.
• Retrieve drink orders from customers and place them in the POS system for the bartender to prepare.
• Suggest higher cost products to produce higher ticket averages.
• Clean up after customers leave your work area.
• ID all customers that appear under 30 years old.
• Handle customer complaints in an appropriate manner.
• Monitor customers and discontinue service when they appear to be intoxicated.
• Carry a radio with a headset used to communicate with gaming floor staff.
• Secure alcohol during non-operational hours in accordance with state law.
• Work quickly and efficiently to serve and navigate the gaming floor

QUALIFICATIONS

Education/Experience:

• Previous customer service experience required.
• Must be 19 years old or older.
• Two years previous serving experience in a full service restaurant or bar required or must have passed required level 1 front of house service tests.
• Must have a Tips Card or Alcohol Serve Safe Certificate.

Skills/Knowledge:

• Must be skilled at managing conflict and influencing outcomes.
• Presentation and organizational skills preferred.
• Knowledge of various aspects of bartending required.
• Should understand the theory of progressive discipline.
• Cashiering skills preferred.
• Excellent verbal communication skills required; excellent written communication skills preferred.
• Must be adept at multi-tasking.
• Must be able guide, coach, and work well with a team.
• Must be able to follow detailed instructions precisely.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job is classified as a medium strength category position. A person working in this position will exert 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. While performing the duties of this job, the employee is frequently required to perform repetitious activity; stand; walk; reach above shoulder height; bend and/or squat; be subjected to loud sounds and cigarette smoke; reach with hands and arms; and talk or hear.

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group.

The CCRH practices Indian Preference in hiring in the following order: 1. Coeur d’Alene Tribal Members, 2. Spouses and/or children of CDA Members, 3. Other enrolled members of Federally Recognized Tribes and 4. All other applicants.