Cashier Receptionist - On Call

The cashier/receptionist is a member of the health care department team who functions under the direction guidance and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive use of the computer.

• Communicate with clinical and business office staff as needed
• Use correct procedures to document and report discrepancies
• Check out patients by following checkout policies and procedures and using the checkout systems or manual visit records when the systems are down, if applicable.
• Determine patients membership/benefits according to the benefit display
• Comply with all applicable cash handling policies and procedures (see reference list)
• Assist patients by :
• Order Health Plan cards as needed.
• Generate appropriate encounter forms per procedure electronically or manually if the system is down
• Tracking referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in this classification. Where this responsibility is not part of an existing position, it cannot be added without written agreement as part of the LMP.
• Maintain the patient will-call area box if applicable
• Collect co-pays and fees. Inform patients of available payment options.
• Obtain a patient medical record number when necessary
• Create accounts as necessary, for example (but not limited to) workers compensation, confidential, etc.
• Referring to other departments and administrative services for further information, e.g., Member Services, Medical Secretaries, and Business Office.
• Handle cash according to the Cash Handling Responsibility Agreement
• Manage electronic in-basket
• Demonstrate knowledge of and application to Patient Administration Appointment Registration (PARRS).
• Follow appropriate patient registration/check-in policies and procedures
• Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
• Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down.
• Use notes function where applicable to document prepayments
• Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 and/or service codes in order to collect appropriate revenue
• Cash Handling, Reconciliation and Deposit
• Other
• Initiate and complete required forms for all appointments per policy.
• Reception, Check-ln, Check-out (where applicable)
• Greet and assist patients that present
• Verify and/or update all demographic information, for example Personal Physician Selection, Language Preference.
• Explaining co-pays/applicable fees
• Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary
• Reconcile shift and deposit funds according to the Cash Handling Responsibility Agreement
• The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, and all keys assigned for cash control.
• Initiating and completing appropriate forms as needed, for example Release Of Information, Patient Financial Responsibility.
• Providing facility directions
• Obtain, secure, and ensure sufficient denominations to provide change.
• Working towards positive operational outcomes.
• Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal, and industrial patients.
• Direct patients to appropriate area after the check-in process is completed

6 months work experience.

• High School Diploma/GED.

• N/A

• Knowledge of computer and computer keyboard.
• Also refer to the detailed responsibilities outlined in the appropriate (United Healthcare Workers - West) Cash Handling Responsibility Agreement.
• Passing of a PC skills assessment
• Professional phone etiquette
• Must be willing to work in a Labor Management Partnership environment.
• Ability to multi-task, organize, manage time and prioritize workflow in a complex environment.
• Basic knowledge and use of computer and computer keyboard
• Ability to read and follow instructions, short correspondence, and memos.
• Communicate with health care providers, staff, patients and visitors.

PrimaryLocation : California,Oakland,Oakland Hospital
HoursPerWeek : 1
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri
WorkingHoursStart : 08:00 AM
WorkingHoursEnd : 04:30 PM
Job Schedule : Call-in/On-Call
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : A04|OPEIU|Local 29
Job Level : Entry Level
Job Category : Administrative & Support Services
Department : Oakland Hospital - Gastroenterology - 0206
Travel : No
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.