Caregiver Manager Jobs

We are currently hiring for a Caregiver Manager (Staffing Manager) to join our Moses Lake branch! Family Resource Home Care provides assistive care services in our clients homes through our team of caregivers.

Summary

Our Caregiver Managers (formerly known as Home Care Staffing Supervisors) supervise our team of caregivers and their schedules. This position is a full time, salaried, M-F opportunity. This individual will work in our new Moses Lake branch.

Duties

• Provide high quality, professional service to our caregivers and clients
• Reference caregiver preferred weekly hours and client preferences to build a working schedule that mutually benefits both the caregiver and client
• Perform new hire orientation each week for all new caregivers
• Maintain accurate and detailed records for caregiver communications, preferences, needs, etc.
• Supervise caregiver staff and field calls and questions to best support them in their roles
• Monitor and adjust schedule as needed to continue to adapt to the needs of both caregivers and clients

Requirements

• At least 1 year of experience in home care staffing OR 2+ years of experience in a customer service role in the healthcare industry
• Experience with scheduling software and/or POC software strongly preferred
• 1+ year of supervisory experience strongly preferred
• Ability to provide examples of proven excellent customer service skills with references to confirm
• Ability to work well with others; experience with team collaboration and problem solving
• Must be proficient in using computers and Microsoft Office (Excel, Outlook, Teams, SharePoint, etc)

Benefits & Perks

• 3 weeks of Paid Time Off
• Employee Assistance Program
• Health Savings Account
• Medical, dental, vision and prescription insurance options
• Work computer and phone system
• 401k
• Leadership Development Program and career growth opportunities
• 10 paid holidays

FRHC is an equal opportunity employer.