Care Coordinator Non Clinical

We are looking for a Care Coordinator Non Clinical to join our team. This position will directly report to the Director Contact Center and is responsible for taking non clinical inbound calls and escalation to a nurse, as well as to support referral coordination for patients who need Gentiva Services.

• Utilize a variety of tools and methods to quickly provide patient options and education including but not limited to sites of service, specialty offerings, post-acute care, and other related questions.
• Assists in admissions process by working closely with the Gentiva branch staff to follow up on patient admission status.
• Able to navigate healthcare options; care services post-acute offerings, Medicare coverage, billing issues, as well as accessing healthcare resources.

• Ability to communicate effectively with empathy over the phone and while interacting with others; excellent interpersonal skills.
• Excellent analytical and problem-solving skills.
• Associate degree preferred
• Outstanding computer skills.
• Good working knowledge of home health, hospice and palliative care services
• Minimum of 1 year working in a healthcare related field or healthcare call center
• Good time management skills
• INTERNET REQUIREMENT: High-speed Internet connection (minimum 10 Mb/s download speed and minimum 2 Mb/s upload speed, recommended 5 Mb/s upload). Satellite based internet services are not acceptable.
• Ability to learn and master information related to locations and services of client.