Cardiology Remote Systems Administrator

Opportunities at Change Healthcare , part of the Optum family of businesses. We are transforming the health care system through innovative technology and analytics. Find opportunities to make a difference in a variety of career areas as we all play a role in accelerating health care transformation. Help us deliver cutting-edge solutions for patients, hospitals and insurance companies, resulting in healthier communities. Use your talents to improve the health outcomes of millions of people and discover the meaning behind: Caring. Connecting. Growing together.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Continually seeking opportunities to increase customer satisfaction and deepen customer relationships
• Providing remote software support and analysis to customers
• Performing proactive system maintenance check to ensure proper system functionality
• Providing remote systems administration to customer sites
• Providing ongoing product feedback to engineering and product development teams
• Maintaining a highly professional and customer centric focus
• Following up on support issues proactively to provide timely updates and resolutions to customers
• Participate in various projects
• Diagnosing software and hardware malfunctions as well as troubleshooting network problems relating to the system
• Answering support calls and working with fellow support team members and internal software development groups to identify and resolve problems

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s degree (or higher) OR 3+ years of experience in technical support environment
• Intermediate level of proficiency in Windows operating systems
• Intermediate level of proficiency in TCP/IP networking and routing
• 2+ years of experience in technical support environment

Preferred Qualifications:

• Bachelor degree (or higher) of Computer Science, Engineering or Computer Technology background
• Knowledge of Dicom and HL7 standards
• Background Supporting Hospital Enterprise systems

Soft Skills:

• Demonstrates highly developed organizational skills and time management ability
• Proven self-starter and team player with exceptional commitment to providing superior proactive customer service
• Demonstrates thrive in working in a fast-paced environment, multi-task and demonstrate flexibility
• Proven ability to learn quickly in a high pace, challenging environment
• Proven excellent written and verbal communication skills
• Proven excellent customer service skills

Working Conditions/Physical Requirements:

• General office demands
• On-call duty required. It is one week in duration and is on a rotational basis. Compensation will be provided for the additional work
• Shift work required. The Support group is open from 7am to 9pm ET. The start times vary on a weekly basis and are rotated within the assigned team

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Connecticut, Nevada, New York, Washington or Rhode Island Residents Only: The hourly range for California, Colorado, Connecticut, Nevada, Washington or New York City residents is $27.07 to $53.08. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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