Candidate Experience Representative - Vsp

Humana, one of the largest healthcare providers in the nation and a leading employer in Louisville, KY, is looking to add a member to their Candidate Experience team! We’re looking for a Candidate Experience Representative (VSP) that has a passion in creating an amazing customer service experience. This individual will be a part of a six-person team that to provides support to our recruiters, hiring leaders and candidates dedicated to creating the best possible experience. This role will have the ability to work at home but will require occasional travel into the Humana offices in downtown Louisville KY. This role is a variable staffing position that provides limited benefits.

Responsibilities

This position is an internal flex (VSP) role and will have varying hours (typically 20-40 hours/week). Although this person will have the opportunity to work a full 40 hours, that is not guaranteed. There are benefits provided such as PTO and 401K matching.

The Candidate Experience Representative - VSP assists with professional interview scheduling, booking travel, and ensuring an overall positive candidate experience. This position also performs advanced administrative/ operational/ customer support duties that require independent initiative and judgment. This job will serve as an ambassador for the recruiting team to both internal and external stakeholders and promote customer service excellence. This job is highly versatile and visible, requiring an exceptionally high sense of urgency, ownership, professionalism and interpersonal skills.

Job Responsibilities:

• Manage communication with leadership, hiring managers, candidates, and recruiting team
• Coordinate and manage the logistics of the hiring event materials
• Provide full operational support to recruiting teams including interview scheduling, travel arrangements, providing interview feedback, and candidate escorting to deliver a superior experience to both internal and external candidates
• Act as liaison for candidate scheduling between the recruiters, hiring leaders, and candidate to ensure a smooth interview process
• Drive consistent administrative support processes to ensure a positive experience for both the candidate and hiring team
• Participate in special projects focused on the overall Candidate Experience as needed
• Act as a primary point for candidate’s interviewing onsite in the Louisville KY area creating a positive candidate seamless interview experience
• Helps to manage the candidate expense and career mailboxes

Required Qualifications

• Prior experience regularly coordinating / scheduling meeting and/or interviews with multiple parties on a weekly basis
• Demonstrated professional demeanor and emotional intelligence
• Work-At-Home Requirements: must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense. A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required. Satellite and Wireless Internet service is NOT allowed for this role. A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
• Demonstrated sense of urgency and the ability to work in a fast paced and highly visible working environment
• Highly organized
• Demonstrated communication (written and verbal) skills
• 3+ years of relevant administrative/coordination experience
• Must be able to travel into Humana offices based on business need
• Working knowledge with Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint, etc.)

Preferred Qualifications

• Recruiting or Talent Acquisition experience
• Must be passionate about contributing to an organization focused on continuously improving candidate experience

Additional Information

Why Humana?

At Humana, we know your well-being is important to you, and it’s important to us too. That’s why we’re committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few:

• Work-Life Balance
• Paid Volunteer Time Off
• Annual Incentive Plan
• Health benefits effective day 1
• Generous PTO package
• Well-being program
• Student Loan Refinancing
• 401K - Immediate company match

If you share our passion for helping people, we likely have the right place for you at Humana!

Social Security Task:
Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from [email protected] with instructions to add the information into the application at Humana’s secure website.

Interview Format:
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

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