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Campus Store Leader - Virginia Tech University Computer Service Center
| Company | 2135-Computer Service Center |
| Address | , Blacksburg, 24060, Va |
| Employment type | FULL_TIME |
| Salary | $15.00 - $21.56 an hour |
| Expires | 2023-06-25 |
| Posted at | 1 year ago |
Position Overview
As a Campus Store Leader, you will support a Market Leader or Campus Store Manager overseeing store operations. You will be responsible for driving results through sales growth while delivering the highest level of brand and operational excellence throughout the store by ensuring your team delivers an engaging customer service experience.
You will cultivate an environment of mentorship and continuous development of your team members while staying engaged in financial metrics and store performance and support a Market Leader or Campus Store Manager with overall store operations.
Consistently demonstrate Follett Values - One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, Stand for Inclusion. Demonstrate proficiency in Follett Strategic Core Competencies - Thought, Results, People, and Self. You are required to maintain an availability that meets business needs.
Responsibilities
Driving Results/Sales: Execute store plans and daily operations for both traditional and rush (peak) periods consistent with company objectives. To include:
- Operate cash registers and store systems to accept payments, place orders, and make changes adhering to safe cash handling procedures, including balancing cash drawer, preparing bank deposits, and daily opening and closing activities.
- Responsible for executing in-store course materials activities in collaboration with course materials leadership.
- Execute sales promotions and special events (store, campus, community).
- Maintain appropriate inventory control in alignment with store operational procedures.
- Set sales floor to meet visual merchandise standards for General Merchandise and Course Materials.
- Partner with store leadership to review store financials and recalibrate goals to drive sales.
- Keep all areas of the store environment neat, clean, and organized.
- Ensure the security of company assets and the safety of team members and customers, and adherence to company policies.
- May review and approve store markups, markdowns, and write-offs within company guidelines.
- Shipping/Receiving responsibilities.
Talent Management: Supervise the work activities of team members (FT/PT and temporary/seasonal) including:
- Schedule team members' work hours within the store's operating budget.
- Provide coverage for team members during breaks, lunch, vacation, or peak seasonal periods.
- Train and coach team members on company and store standards.
- Perform onboarding procedures for new hires.
- Ensure team members follow company and store policies, procedures, and standards.
Customer Service: Partner to create and maintain an engaging customer service culture, focused on solutions-based selling and an exceptional customer experience. To include:
- Drive market growth initiatives such as POS email collection.
- Greet customers and answers phones to provide information, direct callers, and resolve escalated issues.
- Review customer feedback as provided by Market Leader or Campus Store Manager and proactively provide solutions to feedback.
- Maintain service level agreements for OMS Orders.
Campus Relationships: Communicate and partner with the campus to include:
- Day-to-day communication of store operational activities.
- Facilitate campus events.
New York City Applicants: $18.00-$25.88/hr
State of California Applicants: $18.00-$25.88/hr
State of Colorado Applicants: $15.00-$21.56/hr
State of Rhode Island Applicants: $15.00-$21.56/hr
State of Washington Applicants: $16.00-$23.00/hr
- Academic retail experience is a plus.
- Strong organizational, time management, and problem-solving skills.
- Travel: minimal - less than 10%.
- Strong customer service, communication, and presentation skills.
- General computer skills.
- Associate's Degree or equivalent.
- Advanced relationship building, a demonstrated ability to influence a team, and customer outreach.
- 0-5 years of relevant experience.
- Strong analytical skills and financial acumen.
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