Call Center Representative - Remote | Wfh

Are you ready to embark on a rewarding journey where you can make a positive impact on people's lives every day? We are looking for enthusiastic and compassionate individuals to join our dynamic team as Customer Service Representatives in a thriving Call Center Environment. As a valued member of our team, you will play a crucial role in providing exceptional customer service to our members and patients, making their experience seamless and enjoyable.
Responsibilities
Engage with a smile: Be the friendly voice on the other end of the line, answering high volume inbound calls with warmth and empathy.
Guiding with expertise: Utilize your excellent navigation skills to access computer applications, helping our members/patients with appointment scheduling and addressing general inquiries.
Empower through resolution: Skillfully handle and resolve issues to ensure our customers' needs are met promptly and satisfactorily.
Efficient emergency care: Screen requests for urgent care and promptly schedule appointments to prioritize their well-being.
Seamless communication: Relay essential information about same-day appointments to specific facilities, ensuring smooth coordination.
Organized support: Initiate chart requests, facilitating seamless information flow to our dedicated providers.
Team player: Embrace the opportunity to contribute to the success of our team by performing any other duties assigned by our supportive team leads and supervisors.
Qualifications
Customer-centric mindset: If you have at least 1 year of experience answering inbound calls or have worked in a call center, reception, or office assistant role, you're already on the right track!
Education matters: A high school diploma demonstrates your dedication to learning and growth.
Empathy in action: With a minimum of 2 years of customer service experience, you've honed your skills in understanding and assisting customers with grace.
Health and safety priority: We care about our employees and customers' well-being, so if hired, we require all team members to be vaccinated against Covid-19 (with valid religious or medical exemptions considered).
Join us on this exciting journey where your passion for helping others and your outstanding customer service skills can shine! Apply now and become an integral part of our dedicated team. Together, we'll create meaningful connections and make a real difference in people's lives.
Employment Type: Contractor
Salary: $ 20.00 Per Hour