Call Center Agent Jobs

Welcome to Pattern Promotions, your go-to marketing company for all your branding and promotional needs! Our team of experts is dedicated to helping you achieve your marketing goals by developing creative strategies tailored to your brand and audience.
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We are seeking a motivated and customer-focused Call Center Agent to join our team. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries and concerns.
Job: Full time
Monday to Friday
Pay range: $20.05 - $31.00 hourly
Key Responsibilities:

• Collaborate with other call center professionals to improve customer service
• Guide callers through troubleshooting, navigating the company site or using the products or services
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns

Qualifications:

• Proficient computer skills and experience with CRM software and other relevant applications.
• Excellent verbal and written communication skills in the language(s) required for the job.
• Ability to multitask, prioritize, and manage time efficiently.
• Active listening and strong problem-solving skills to address customer needs effectively.
• High school diploma or equivalent; additional education or relevant certifications are a plus.

Benefits:

• Health insurance
• Collaborative work environment
• Paid time off
• Retirement savings plan
• Professional development opportunities