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Cabin Experience Agent (Customer Service Agent) - Atl

Company

Delta
Address , Atlanta, Ga
Employment type
Salary $16.55 an hour
Expires 2023-06-24
Posted at 1 year ago
Job Description

United States, Georgia, Atlanta

Airport Customer Service

21-Apr-2023

Ref #: 20511

LinkedIn Tag: #LI-LR3

How you'll help us Keep Climbing (overview & key responsibilities)

  • Mission: Make every customer feel like the most valued person.
  • Vision: Deliver world-class service to all customers.
As a Cabin Experience Agent, you will work with an innovative team whose common goal is to ensure that all aircraft interiors meet the Delta CareStandardSM level of cleanliness for each flight to drive a positive customer experience. At Delta, our brand is critical to our continued success. As a Cabin Experience Agent, you play a key part in keeping our brand strong by, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.

Watch this job preview to learn more about the benefits and responsibilities of this career opportunity at Delta.

The starting pay is $16.55 per hour. Additional pay increases occur regularly through 4.5 years.

Cabin Experience Agents will be scheduled to work a shift between 20 to 40 hours per week. Work tasks include bending, stooping, twisting, standing, and walking. Work tasks are repetitive, such as cleaning and searching aircraft in addition to working in tight spaces and on knees for an extended period of time in the aircraft cabin. At times, these tasks will be completed in harsh weather conditions (heat, rain, snow, to name a few).

Summary of responsibilities (not comprehensive of all tasks):
  • Repeatedly bend and lift to clean and/or search all required areas.
  • Perform aircraft security inspections in accordance with current safety and security procedures and regulatory requirements.
  • Operate electronic devices and computers to ensure aircraft are cleaned and searched pursuant to the required standards.
  • Safely drive and operate ground equipment such as cargo vans, trucks, and high-lift trucks in areas of congestion.
  • Service aircraft lavatories in accordance with current safety procedures.
  • Practice safety-conscious behaviors in all operational processes and procedures.
  • Lift and carry cleaning equipment and cleaning supplies required for servicing aircraft.
  • Safely clean, sanitize, and provision aircraft cabin including all cabin seating areas, galleys, lavatories, crew rest areas, and cockpits.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values Care, Integrity, Resilience, Servant Leadership, and Teamwork every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
  • Comprehensive health Benefits including medical, dental, vision, short/long term disability and life Benefits.
  • Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
  • Career development programs to achieve your long-term career goals.
  • Recognition rewards and awards through the platform Unstoppable Together.
  • Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.
  • World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
  • Paid time off including vacation, holidays, paid personal time, maternity and parental leave.
  • Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
  • Domestic and International space-available flight privileges for employees and eligible family members.
  • 401(k) with generous company contributions up to 9%.
  • Competitive salary, industry-leading prot sharing program, and performance incentives.
  • Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.

What you need to succeed (minimum qualifications)

  • Possess basic computer skills.
  • Have strong verbal communication skills.
  • Ability to frequently sit, stand, lift, bend, and climb steps throughout shift.
  • Pass a physical ability test (PAT). Click here to watch a video explaining the PAT and to help you prepare.
  • Be authorized to work in the US.
  • Must be proficient in English.
  • Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for a U.S.-based job, if not currently employed by Delta Air Lines, Inc.
  • Pass a post-offer pre-employment drug test.
  • Consistently makes safety and security, of self and others, the priority.
  • High School diploma, GED, or High School Equivalency.
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
  • Embraces diverse people, thinking, and styles.
  • Must have a valid drivers license.
  • Must be at least 18 years of age.
  • Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.
  • Demonstrates that privacy is a priority when handling personal data.
  • Ability to frequently lift tools, supplies, or items weighing up to and including 50 pounds.
  • Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays in all weather conditions.

What will give you a competitive edge (preferred qualifications)

  • N/A
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