Butler- The Green O

The Resort at Paws Up is America's premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West with constant innovation and evolution to deliver the quintessential luxury experience for affluent and influential travelers from all over the world. It's a family owned and award-winning destination that truly inspires.

The Resort at Paws Up l the green o is seeking a Butler to add to our team. The role of the green o Butler is to oversee and execute daily guest serving operations in the green o. These responsibilities include preparing for and checking in new arrivals, resolving guest disputes, and managing guest departures. This individual will take the lead on all guest interaction within The Social Haus to ensure that we provide unparalleled service to guests of discerning taste that hail from all over the world.

The Primary Functions Are

• Communicate promotions and special event information to guests
• Answer questions and close guest requests using the green o’s messaging platform
• Maintain a working knowledge of food & beverage offerings at the green o and The Resort at Paws Up
• Address, resolve, and communicate guest issues to appropriate departments
• Review and update final billing statements for accuracy prior to guest departure
• Communicate resort services and promotions to guests
• Communicate guest and operational needs across departments
• Direct valet and runners as necessary to efficiently resolve guest requests
• Coordinate daily transportation (activities, arrivals, departures, etc.) for the green o guests
• Ensure confidentiality and privacy of guests before and throughout their stay
• Answer phones and messages in accordance with the company’s phone & computer etiquette standards
• Execute established arrival & departure processes
• Assist with The Social Haus food & beverage service as necessary
• Facilitate activity, restaurant, and spa reservations for the green o guests as needed
• Confirm special requests and amenity placement prior to guest arrival
• Complete projects and additional tasks as assigned
• Follow and complete daily department checklists
• Process credit cards, wire transfers, and cash to settle outstanding guest accounts
• Prepare arrival materials
• Greet guests as they enter the Social Haus
• Input guest information into the Lexus app prior to guest arrival

Looking for Team Members with:

• High school diploma, GED or vocational training or job-related course work
• Computer, typing and Microsoft Office experience and skills
• Strong verbal/written communication, interpersonal and analytical skills
• Excellent customer services skills, communication skills and organizational skills
• Current Driver’s License with 2 years driving experience

Preferred Qualifications:

• Previous experience with Forbes standards
• 1-2 years previous front desk experience
• 1-2 years previous hospitality experience
• Previous experience using property management systems

Team members can look forward to:

• Limited Housing Assistance Available
• Employee discounts on merchandise
• Referral Bonus
• Employee lunch provided
• Carpool Reimbursement $5-$20/Day

Check it out for yourself!

Join The HERD (https://youtu.be/FvGzdXJubf8)

The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.