Business Systems Administrator (Atlassian) - Remote Eligible Position

Are you looking for a high energy, strategic, and fast-paced position as a Business Systems Administrator, Atlassian? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
• Comprehensive onboarding program – a great introduction to our company, customers and culture!
• Active Employee Resource Groups open to all employees!
• Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
• Growth and career advancement opportunities!
  • 20%+ annual employee promotion and transfer rate
  • Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
• 20%+ annual employee promotion and transfer rate
• Professional development gained from conference attendance and participation in organizations like NC Tech

The Business Systems Administrator role is responsible for configuration and maintenance of Enterprise SaaS applications.

WHAT YOU’LL BE DOING:

• Keeping current on available releases, technologies, and applications. Providing guidance to IT and Business leaders as needed.
• Escalating support tickets as needed to senior-level admins and/or developers.
• Administering all of Atlassian applications, such as JIRA, Confluence, Jira Service Management, and Jira Align. May also perform administration duties in other SaaS Enterprise applications.
• Providing day-to-day end user support and resolve software help-desk tickets within established Service Level Agreements (SLAs). Day-to-day support may include user provisioning, maintenance of roles and profiles, mass-updates of records, and report and dashboard generation.
• Evangelizing and championing platform excellence, including data governance, security controls, optimal administration of roles, profiles, objects, fields, etc.
• Participating in day-to-day systems integration of acquired companies as needed. May include data migrations, systems design, configuration changes, etc.
• Participating in larger IT projects, such as version upgrades or new implementations.
• Translating user requirement and user stories into actionable items. Will work independently on moderate changes and with the team on major changes.
• Testing and QA any changes with peers and/or users as applicable.
• Understanding data flows and integrations between multiple enterprise applications. Using systems knowledge to design scalable solutions across all applications.

YOU’VE GOT WHAT IT TAKES IF YOU HAVE:

• Understanding of software development lifecycle.
• Bachelor’s degree
• Basic understanding of database structure.
• Strong interpersonal skills and communication skills, including ability to establish strong relationships with internal customers.
• 2+ years in experience in JIRA as power user or administrator, with at least 1 year as an administrator.
• Ability to translate business requirements into actionable results.
• ACP-100 Jira Administration for Data Center and Server Certification or higher. Must have demonstrated administration skills of JIRA and Confluence.
• Basic understanding of Cloud technologies.
• Working knowledge of Agile methodologies including Scrum and Kanban.

IT WOULD BE NICE IF YOU HAVE:

• Experienced in automations and migrating data in Atlassian products.
• Familiarity with Jira Query Language (JQL).

Relias is an Equal Opportunity Employer and a Drug-Free workplace

In accordance with pay transparency laws, we are targeting a base salary of $90,000-$105,000.

Company: Relias LLC

Country: United States of America

State/Region: North Carolina

City: Morrisville

Postal Code: 27560

Job ID: 260683