Business Process Analyst Jobs

The Business Process Analyst is responsible for facilitating and leading continuous improvement initiatives focusing on quality and process improvement to drive scalability.

Essential Duties and Responsibilities

• Identify training needs and recommend appropriate training enhancements to management
• Engage effectively with stakeholders and positively influence and implement change
• Conduct a current-state assessment of existing business processes to identify and drive continuous improvements through variance reduction, waste elimination, and standardization
• Collaborate with Technical Writers to develop and maintain process documentation
• Design and implement data collection and measurement systems that will track and report process improvement performance, gauging the impact and effectiveness
• Collaborate with key cross-functional partners during the road mapping cycle to identify, influence, and drive impactful process solutions
• Proactively identify gaps and problems in support of company goals and create processes and solutions to address them
• Direct ad-hoc process excellence support and lead cross-functional teams on operational strategies and best practices
• Manage process improvement initiatives from implementation through handoff to process owners, ensuring a sustainable and smooth transition
• Design processes that drive scalability, efficiency, velocity, and enhanced customer experience
• Influence new process design to ensure high-level outcomes that are repeatable and scalable prior to new program implementation
• Develop process flow diagrams capturing end-to-end business processes

Education, Experience, Certification Requirements

• Strong analytical skills with a demonstrated ability to extensively analyze business processes
• Experience leading cross-department improvement initiatives
• Six Sigma Green Belt Certification or 5 years demonstrated equivalent work experience, preferred
• Successfully engage and influence a wide range of employees from entry level to senior leader throughout the organization
• Formal Lean training and experience leveraging key Lean management tools and methods including Kaizen events, preferred
• Results-oriented change agent with demonstrated ability to lead by influence and drive results without direct authority
• Experience using root cause problem-solving, change-management techniques and promoting a culture of continuous improvement
• Bachelor’s degree or equivalent work experience
• Self-motivated and driven to make things better
• Quickly cope with changes in circumstances and think about problems and tasks in novel, creative ways
• Proficient using MS Office (Visio, Project, Excel, PowerPoint, etc.) required; Lucidchart preferred