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Business Operations Analyst Ii - Skills Team
Company | DISH Network |
Address | Englewood, CO, United States |
Employment type | FULL_TIME |
Salary | |
Category | Telecommunications |
Expires | 2023-05-16 |
Posted at | 1 year ago |
Department Summary
- Cross-functionally work with groups with competing priorities and influence others to form a consensus
- Design, prioritize, and execute projects that drive strategic objectives
- Simplifying the agent experience and by extension, the customer experience
- Identify process improvement, training, and staffing needs through site visits, agent focus groups, and data analytics
- Interface with field leadership to drive change through collaboration
- Stay abreast of changes to business rules, workflows, and tools that affect customers, and determine how to communicate these changes to our agents
- Excellent organizational skills; project management experience is a plus
- Excellent written and verbal communication skills and the ability to communicate well with various stakeholders at all levels
- Bachelor’s degree from four-year college or university; or three years related experience; or equivalent combination of education and experience
- Self-motivation, curiosity, and a willingness to learn
- Ability to achieve great results while working with ambiguous scopes and changing priorities
- Solid analytical skills, including technical proficiency with tools such as Excel
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