Business Intelligence (Bi) Developer

The BI Developer is an integral part of the Provider Relations department. This individual will be responsible for ongoing design and implementation of PRM solutions that optimize workflows and help drive and monitor efficiency.

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 48 distinct markets across 16 states, CHS is committed to helping people get well and live healthier. CHS affiliates 81 operate acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

Summary: The BI Developer is an integral part of the Provider Relations department. This individual will be responsible for ongoing design and implementation of PRM solutions that optimize workflows and help drive and monitor efficiency. The BI Developer will be the technical and functional expert and will act as the primary PRM BI administrator including the creation and maintenance of automation, usability, and data flow management. The BI Developer will be responsible for coding and testing innovations with our existing suite of tools and data to deliver high quality reports to our corporate and market level teams.

About the department: The Provider Relations department works to align market initiatives to achieve targeted organic growth; improve access to and delivery of care; establish and maintain relationships; promote expansion by actively seeking stakeholders and community partners to improve processes, access and outcomes. This growth is accomplished by coordinating and supporting hospital CEOs, service line leaders, and outreach team members (DPO/DCO) in their efforts to develop collaborative relationships and increase satisfaction among providers who practice in their communities.

Primary Responsibilities

• Evaluate PRM data and provide ad-hoc analysis
• Manage and respond to central and regional user support and customization requests
• Update and manage rosters
• Respond and input PRM change requests
• Recommend and implement best-practice PRM processes, architectures, and integrations that optimize adoption and usability
• Serve as primary owner of the PRM platform, including new user setup and configuration, usability improvement/automation, routine data clean-up, and dashboard distribution
• Manage trainings and ongoing development of users of the PRM platform
• Manage and customize dashboards and reports
• Perform other duties as assigned to support the Provider Relations team and the general purpose of the position
• Monitor platform performance and user activity to identify problems, and deploy continuous usability improvements
• Provide PRM BI support to all internal employees
• Develop and maintain GCP-based PRM existing data solution
• Work in collaboration with Provider Relations leadership to improve and create new PRM functions
• Perform regular data validity and accuracy checks

Qualifications

• Experience managing a CRM or PRM information system, creating automated workflows, and developing communications.
• Bachelor’s degree from an accredited four-year college or university in a technical or health related field required
• Creating automated and ad-hoc visualizations per customer specifications
• Managing back-end data;
• Minimum 6 months of related experience, including:
• Minimum 6 months experience with SQL
• Authorization to work and remain in the United States without the need for sponsorship
• Minimum 6 months experience with cloud-based data systems (e.g. Azure, Snowflake, GCP)
• Demonstrated applied analytical abilities with objective and quantified results
• Creating and implementing data entry forms;
• Ability to work within tight time-frames and meet strict deadlines
• Implementing row-level security;
• Excellent writing and communication skills

Reporting Relationships

• Supervises: N/A
• Direct Report: Corporate Senior Director of Provider Relations
• Indirect Report: Senior Director of Clinical Data Science

Physical Demands

In order to successfully perform this job, with or without a reasonable accommodation, the following are outlined below:

• The Employee is required to read, review, prepare and analyze written data and figures, using a PC or similar, and should possess visual acuity.
• The Employee is not substantially exposed to adverse environmental conditions and; therefore, job functions are typically performed under conditions such as those found within general office or administrative k.
• The Employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or perform repetitive motions.