Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About The Team
We are a group of hard-working professionals, with a diverse mix of experience and backgrounds, located across the United States and EMEA. The team promotes Workday’s core values with a strong dedication to our employees. We are looking for an Analyst to join Services Operations and the ideal candidate will have a passion for quality, customer service, and enjoys working in a complex, fast paced environment.
About The Role
An Analyst will be very detailed, self-motivated, results oriented, and an excellent communicator. Our employees are at the core of our business which means having a partnership mentality as a trusted advisor to guide and collaborate with multi-functional teams will be significant in this role. You will harmonize with various groups, ensure data is accurate and current in multiple systems, define and document business processes and requirements. You will join a team that searches, completes and performs daily control of quantity and quality of data.
This role requires analysis of sophisticated business problems to be solved with configuration solutions. Our distributed team works closely with partners, customers and internal teams to ensure we're providing an outstanding experience. Our roles are fast-paced and focus on analyzing challenging problems and coming up with solutions to a variety of operational critical issues, all while running various projects and initiatives! This role is about passion, innovation and excellence in a fast-paced and multifaceted organization.
About You
- Workday is unable to consider applicants that require visa sponsorship or work authorization for this role.***
Workday offices have reopened and this role requires ability to work onsite at one of the approved locations:
- Austin, TX
- Salt Lake City, UT
- Atlanta, GA
- Pleasanton, CA
- Chicago, IL
- Irvine, CA
Basic Qualifications
- 2+ years of troubleshooting/resolving issues through ticketing support systems (i.e. Salesforce, Jira, etc.)
- 1+ years of Salesforce experience (within account contact and cases, agreements) is REQUIRED
- 2+ years of providing support to internal/external stakeholders
Other Qualifications
- Previous experience supporting operations-related initiatives within a Professional Services Management Team a plus
- Ability to interpret, analyze, and resolve operational issues including addressing questions, and updating systems
- Ability to work independently, with general direction and mentorship
- Proficient in Word, Excel, and PowerPoint
- Ability to manage independent, ongoing projects in addition to daily caseload
- Detail oriented, analytical approach
Workday Pay Transparency Statement - United States
The annualized base salary ranges for the primary location and any additional locations in the United States (US) are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.CA.Irvine
Primary Location Base Pay Range: $78,100 - $117,200
Additional US Location(s) Base Pay Range: $70,700 - $118,200
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply
spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
