Boutique Hotel Night Auditor

DASKK Hotels and Resorts is looking for the right candidate. This candidate must be ready to be part of something special. This 249 room hotel is going through a multi-million dollar renovation to become one of the hottest boutique hotels that remembers that all customers are part of our family and puts their needs as a priority. If this sounds like you and you are ready to set your self apart from others, we are ready for you to join our team. As a growing hospitality company, we are looking for an experienced Guest Service Representative. This position needs to be passionate about the job and willing to work hard and understand the concept of “all hands-on deck” type of atmosphere. The ideal candidate must be a team player that is willing to go above and beyond.
Requirements:

• Must be able to stand for 8 hour shifts
• Transmit and receive messages, using telephones or PMS system
• Be aware of guest satisfaction scores and work toward increasing overall guest satisfaction
• Greet guest and offer to assist with their needs
• Register and assign guests to hotel rooms
• Reconciled paperwork daily
• Practice safe work habits, wear protective safety equipment and following Choice standards
• Compute bills, collect payments, and make change for guests
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
• Establish method of payment and verify credit
• Receive and resolve guest complaints, elevating to supervisor if necessary
• Make and confirm reservations
• Ensure overall guest satisfaction
• Respond to guest requests in a timely manner
• Perform other duties as requested by management

Experience:

• Knowledge of PMS systems preferred.
• Hotel/Hospitality Experience Preferred
• Work schedule varies and may include working on holidays, weekends and alternate shifts. * Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, kneeling, or crouching.
• Previous customer service experience required
• High School diploma or equivalent required

Benefits

• Paid Health Insurance and Paid Time Off after Probationary Period