Boss Shop Customer Service/Sales Associate

JOIN OUR TEAM!

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Boss Truck Shops is looking for Customer Service/Sales Associates!

Whether you are looking to start your career, or you are an experienced service industry veteran, Boss Shop has a spot for you! Boss Shops is an industry leader with clearly defined career paths.

Boss Shops has many benefits to offer you that you will not find anywhere else like

• On-demand pay with PayActiv (access to earned but not yet paid wages)
• Short and long term disability insurance
• 4 week training program
• 401K and matching contributions
• Health, dental and vision insurance
• Life insurance
• And much more!
• Vacation after six months
• A clearly defined path for growth

Boss Truck Shop offers on-demand pay (access to earned but not yet paid wages) through

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This year we also have our brand new Training Programs! Boss Shops can offer you everything you need to start; or continue your career in the Diesel Repair Industry!

Are you ready to work for an employer that cares about its employees? Come and work for a company that is willing to invest in your training and provides a clear path for growth!

Come and join the Boss Shop Team!

The Customer Services/Sales Associate is an entry level position responsible for greeting customers and determining if the shop can fulfill their requests or needs.

• Documents all disclaimers on repair orders to avoid warranty claims.
• Completes work orders by providing the necessary customer information, job description, labor, parts used, and any other additional notes.
• Stays current on all LMS training.
• Maintains a complete understanding and use of FleetCross/Motor for accurate labor times.
• Balance and organizes shift paperwork in a timely manner.
• Maintains a complete understanding of the Boss Shop Warranty process.
• Ensures total customer satisfaction and the integrity of Bosselman.
• Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
• Provides accurate estimates and wait times.
• Identifies work required and writes detailed description of work required.
• Completes the onsite SW Training Program.
• Maintains organizational control of work in progress and work waiting to be done.
• Orders all parts and supplies as directed by the Manager.
• Maintains organization and cleanliness of the parts area.
• Obtains approval from customers/companies prior to writing repair orders, and when additional work is needed for current repairs or when estimates will be exceeded by more than 10% of the total.
• Assigns work to all technicians within the guidelines of Bosselman.
• Obtains all purchase orders prior to finalizing repair order.
• Ensures completed shop tickets are properly billed and collected after work is performed.
• Responsible for National Account billing and receivables.
• Responsible for cash register accuracy.
• Greets customers in a prompt, friendly manner.
• Reports all unresolved customer complaints to Manager.
• Reports for work in a timely manner when scheduled.
• Develops communication with customers to identify their needs or concerns, and also to sell additional products and/or services.

Additional Job Duties

• Assists with other duties as assigned.

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Education and/or Experience (include certs or licenses needed)

• Retail or guest service experience preferred.
• Valid driver's license and insurable to drive, preferred.

Minimum Qualifications

• Ability to read, write and perform math skills.
• Demonstrates excellent communication skills.
• Must be flexible with the ability to adapt to change when required.
• Must be able to work holidays, weekends, and any shift needed.
• Able and willing to work cooperatively with other team members.
• Must have reliable transportation and phone.
• Must be able to maintain working knowledge of parts inventory.
• Able to work the computer system efficiently.
• Must be able to communicate in English. – IF APPLICABLE
• Must possess a positive, enthusiastic attitude.
• Able and willing to deliver friendly, courteous, and prompt customer service.

Physical Requirements The physical demands described here are representative of those that must be met by the Shop Sales Associate I to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

• The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, kneel, crouch or crawl.