Biomedical Equipment Technician - Nyc Metro / Long Island

Job Title

Biomedical Equipment Technician - NYC Metro / Long Island

Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips. Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation.

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

As a Biomedical Equipment Technician 2 in the NYC Metro / Long Island area, you will be responsible for customer relationship management through the effective use of technical knowledge to service and maintain biomedical equipment. This is accomplished through individual efforts and the efforts of the site service team.

You are responsible for:

• Performs all administrative duties in a complete manner within prescribed company policies/guidelines including time sheets, service activity reporting, expense reports, preventative maintenance documentation, and other related paperwork.
• Ensures customer satisfaction while meeting business objectives.
• Defines problems, collects data, establishes facts, and draws valid conclusions.
• May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management.
• Applies his/her technical training and resources to effectively solve problems. Ensures follow-up on on-going issues.
• Other duties and responsibilities as required or assigned
• Ability to apply troubleshooting methodology to identify root causes
• Identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate site service personnel. The BMET must demonstrate ownership in difficult circumstances and show a sense of urgency about delivering results, ability to establish the priorities of the moment by assessing the priorities communicated by the Site Manager, the Site Team, or the customer.
• Demonstrates troubleshooting capability to the component level and provide a clear explanation regarding the status of the repair to the customer, if needed.
• Has the ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables.
• Operate under the required knowledge of regulatory requirements, performance standards, Philips policies, customer policies, and safety requirements (electrical & radiation safety, safe lifting practices, etc.).
• Actively supports areas of empowerment and continuously strives to improve the team processes
• Focuses on fixing the customer as well as the medical products. Sets realistic customer expectations. Interfaces with end-users, department managers and supervisors on routine issues.
• Performs a wide variety of tasks and changes focus quickly as demands change. Adapt to varying needs and requirements of the customer and the business. Implements best practices.
• Manages company assets effectively including labor time, parts inventory levels, tools, test equipment calibration, customer purchase orders, equipment, business expenditures, etc.
• Provides training/mentorship/technical support to other BMETs.
• As a company representative, acts as a resource in response to customer inquiries and communicates only appropriate information. Refers information to the appropriate person. Provides a positive cohesive company image when discussing the company, products, etc. with the customer. Establishes credibility and trust.
• Possess high degree of biomedical technical proficiency and be comfortable with a certain degree of ambiguity
• Assesses situations and makes an optimal and speedy decision despite limited information. Solves problems while exhibiting judgment and a realistic understanding of all the issues.
• Able to perform as a primary BMET for multiple medical specialties. Maintains knowledge of technical advances and current industry trends.

You are part of

Our 5,550-member Global Sales and Service organization, you’ll benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and be challenged to drive our best-in-class reputation through top customer experience ratings.

In a ‘One Team’ culture, you’ll have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable. As part of the Service engineering organization you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers

To succeed in this role, you’ll need a customer-first attitude and the following

• Frequently bends, stoops, twists, turns, and works in unusual positions using full body mobility.
• PC competency, to include basic knowledge of word processing, spreadsheets, databases.
• 3+ years servicing medical equipment; patient monitoring, blood pressure monitors, defibrillators, sterilizers, ventilators, anesthesia, and/or infusion pump experience highly preferred.
• May travel to customer sites other than assigned site, zone office or identified locations for meetings.
• Carries or pulls up to 40 lbs. of test equipment.
• Experience with electronic circuit boards, processors and computer hardware including applications, programming and systems functionally.
• This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.
• Potential exposure to hazardous physical, chemical, and biological agents.
• May be required to be available 24 x 7 via phone or pager, work alternate shifts, rotate in an on-call status.
• Associate’s degree or equivalent training/experience in electronics or Biomedical Engineering and/or CBET certification
• Must have a valid driver’s license.
• Experience with mechanical devices and tools and test equipment. Must possess demonstrated skills in using an oscilloscope, digital multimeter, etc.
• Lifts parts or carries parts weighing a few ounces to over 100 lbs. (assistance available when lifting items over 50 lbs).
• Fundamentals of DICOM & Networking desirable.

In return, we offer you

At Philips, we are driven by our mission to improve the lives of 2 billion people per year by 2025, and every day we move closer to achieving our goal by creating cutting-edge solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. If you are interested in driving action to improve patients’ lives so they get home healthier and faster and stay there longer, then this position is poised to help you achieve that goal.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

Our benefits can be found here: https://www.careers.philips.com/na/en/total-rewards-at-philips.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.