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Biltmore House Host - Reserve
Company | Biltmore |
Address | Biltmore, TN, United States |
Employment type | PART_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-05-14 |
Posted at | 1 year ago |
- Welcomes and orients guests as they enter exhibit space or Biltmore House, providing assistance with where to find guide books and other necessary Biltmore literature.
- Performs Vulnerable Objects List checks each day at opening and closing of Biltmore House and responds to alarms as requested by Biltmore House Security.
- Checks guest tickets/passes as they enter exhibit space or Biltmore House, providing assistance to guests who may require accommodation with wheelchairs and elevator use.
- Maintains constant awareness to insure the safety of guests, employees, Biltmore House and the collection.(combined)
- Demonstrates the ability to certify and lead various tours of Biltmore House including, Student Group Tours, Audio Tours, all Guided Biltmore House Tours as well as events and exhibits around Biltmore Estate as needed.
- Proactively seeks out guests and initiates conversation while demonstrating a thorough knowledge of Biltmore Estate and proactively cross-selling Biltmore’s Tours and attractions.
- Insures that guests adhere to Biltmore House policies.
- At least one year of related experience in a public contact, customer service, hospitality, teaching, or related field required. Equivalent combination of education/experience considered. Instructional delivery experience a plus.
- Outstanding interpersonal and communication skills; ability to convey information clearly, concisely, and effectively; public speaking and/or storytelling skills a huge plus; ability to welcome and engage guests in a warm and genuine manner.
- Ability to quickly learn Biltmore history, protocols, products/services.
- Proactive, exercises good judgment; creatively problem solves, troubleshoots; engage in light guest service recovery; builds positive and professional relationships.
- Demonstrated commitment to delivery of world class internal/external guest service.
- Positively and professionally represents Biltmore at all times.
- High school diploma (or GED) required. Additional training, education, and/or certification(s) preferred.
- Temperatures in and outside Biltmore House can be extreme. Hosts must be able to adapt constantly to varying atmospheric conditions.
- Radio earbuds must be worn at all times while on duty. Radio traffic can be constant.
- Hosts are on their feet 100% of their on duty shift time.
- Hosts may walk as much as three to six miles and routinely climb up to 600 stairs per day.
- Standing and walking on a variety of surfaces for significant periods of time; surfaces include marble, limestone, cobblestone, brick, asphalt, carpeting and rugs.
- Must be able to lift 20 pounds on occasion.
- May be asked to provide assistance to the leadership team, department and company as required.
- Facilitates and participates in Evening Group Tours commencing after regular hours of operation.
- May present Safety, Training, Sustainability or other topics at department staff meetings.
- May be assigned a task to support the operation including, but not limited to, audio inventory, radio inventory, task forces, project coordinator, uniform distribution, VOL content updates, and tour production.
- Arrives promptly for assigned shifts and BH post rotations, obtains daily briefing information.
- Based on qualifications, may be invited to train and/or mentor new team members.
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