Billing Specialist Jobs

Job Title CORP - Billing & Transaction Specialist

Location Remote - Houston, Texas

Job ID: NRGIJP00007083

Pay Rate $23/Hr. on W2

Job Summary:

The Retail Operations Specialist supports critical processes in the customer lifecycle to ensure timely and accurate delivery of invoices. Key include managing exception processing for failed transactions, billing, invoicing, print, and QA for key validation points and compliance.

Essential Duties/Responsibilities:

Acquire a thorough understanding of the electricity and gas lifecycles from contract initiation to fulfillment and final account processing.

Resolve transaction, billing, invoicing, and print exceptions and / or validations within established SLAs.

Ability to translate work into formats, such as Excel, as required for analysis.

Identify issues using reporting methods to maintain compliance with internal & external SLAs around transaction and billing accuracies and timeliness.

Resolve issues in a timely manner or escalate as appropriate.

Reconcile and Resolve Interim System Statuses for System Documents

Execute QA for Accuracy and Compliance

Maintain Working Knowledge of Bill Presentation for All NRG Affiliates .

Assist with root-cause analysis to identify solutions to exceptions, errors, and process gaps.

Provide training as needed for internal and interdepartmental personnel.

Maintain Billing Timeliness and Accuracy

Adhere to all Compliance, Applicable Laws, and Customer Protection Rules

Perform other duties as assigned.

Working Conditions

Fast paced office environment with high volume workload.

Frequent use of computers, i.e., typing on keyboards, viewing monitors, etc.

Evening and weekend work may be required as job duties demand.

Hybrid schedule: 1-2 days in open office environment, 3-4 days remote, or Fully Remote

Minimal domestic travel may be required.

Minimum Requirements

High School Diploma or equivalent

2-4 years Operations or Back Office related experience

Must be proficient in Microsoft Tools: Word, Access, PowerPoint, Excel, and Outlook

Preferred Qualifications

General SAP CCS Billing & Invoicing Skills a Plus

Working knowledge of deregulated energy market

Previous energy/utility industry experience preferred.

Ability to Understand Complex System Functionality

Ability to Recognize Opportunities for Continuous Improvement

Additional Knowledge, Skills, and Abilities

Ability to solve complex problems.

Attention to detail and ability to multi-task in fast paced environment.

Capable of working independently.

Effective oral and written communication skills with ability to discuss findings and recommendations in a succinct manner.

Ability to collaborate and interact professionally with internal teams, management, external vendors, and utilities to acquire knowledge, resolve issues, and participate in projects.

Physical Requirements

Work is primarily sedentary (desk work at a computer).

Remote position with occasional in office days. Remote work is subject to change.

Some overtime required as special projects arise.

Reliable home internet required.

--

Thanks & Regards

Shaik Farooq

IT Recruiter

Aimic Inc.

Celebrating 20 Years in Business (2003-2023)

www.aimic.com

____________________________

4229 Lafayette Centre Dr, #1125A,

Chantilly, VA20151

Direct Call: 571-749-9666

Ph: 703-352-4567, Extn: 132,

Mail: [email protected]

LinkedIn: linkedin.com/in/shaik-farooq-f4u

LinkedIn: Aimic Inc: About | LinkedIn