Bike Repair Technician: Hoback Sports - Year Round

Jackson Hole Mountain Resort

JOB DESCRIPTION

Position Title: Bicycle Repair Technician

Reports to: Repair Supervisor

Department: Hoback Repair

Classification: Year Round Full Time

FLSA Status: Non-exempt

GENERAL PURPOSE:

To perform professional level bicycle technical services as well as manage effective communication with customers about service requests. Also supports the rental and retail departments with necessary service needs to ensure quality customer experiences at Hoback Sports.

ESSENTIAL FUNCTIONS:

• Knowledge of Ski/Snowboard repair work a plus.
• Ensure that every guest has a quality experience at Hoback Sports.
• Support Retail Department with bike builds and repairs as needed.
• Significant bicycle technical service ability and general bicycle industry knowledge (Required for Year Round Employment consideration)
• Support Rental Department in servicing/upkeep of winter/summer rental fleets.
• Check in/Check out customer repair/service work.
• Bicycle Industry recognized professional/technical certifications a plus. i.e. – hydraulic brake bleeds, suspension overhauls, Ebike motor and electronics, etc.
• Provide excellent customer repair and tune services.
• Complete service work on skis/boards/bicycles with accuracy and efficiency.
• Research and work with management to order necessary repair parts through a variety of distributors.
• Effectively communicate service recommendations to customers.

OTHER FUNCTIONS:

• Assist with events
• Consistently have up to date and extensive knowledge of service procedures, information and industry trends in both the snow sports and bicycle industries
• Assist with physical inventories
• Clean shop, take trash out, general housekeeping of work environment

- Employees are held accountable for all duties of this job-

JOB QUALIFICATIONS

KNOWLEDGE, SKILLS, AND ABILITY:

• Working knowledge and skillset of bicycle/ski/snowboard tuning and repair practices
• Strong customer service ability
• Outgoing personality
• Basic knowledge of retail operation environment
• Ability to communicate effectively in person, in writing and via email

WORKING ENVIRONMENT:

• Working environment is generally indoors though may require offsite work for events, promotions, etc.
• Includes work with machinery, noise volume requiring ear protection at times, chemical usage and ski and bike tool use.

PHYSICAL ABILITY:

• Climbing, Balancing, Stooping, Kneeling, Crouching, Reaching, Pushing, Pulling, Lifting, Grasping, Fingering, Talking, Hearing, Repetitive Motions.
• Ability to lift a minimum of 75 lbs.

PREFERRED EDUCATION & EXPERIENCE:

• 5 Years Previous Experience in Bicycle/Ski/Snowboard technical service
• Previous Retail Experience
• High School Diploma or equivalent
• Previous experience in bicycle industry technical service

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.